Experience Co NZ Holdings Ltd is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand. Experience Co NZ, better known as NZONE Skydive and Skydive Wanaka, have been taking thrill seekers skydiving for 30 years. As a business, we empower our employees to do what they do best – deliver extraordinary experiences.
About the role
We are seeking multiple Ground Crew team members to join Skydive Wanaka on a Full-time Fixed-term basis, and must be available to cover our entire Summer Season (November 2026 - 1 May 2027) at our Wanaka Drop Zone!
We are offering the opportunity to be a part of a leading company in tourism where having fun and building relationships is an important part of the role! You are flexible with your availability and can work weekends and public holidays when needed.
Role Overview:
As Ground Crew, you will be the first point of contact for customers, ensuring they feel informed, safe, and excited throughout their skydiving experience. This role involves customer service, airside operations, manifesting, administration, and maintaining safety standards.
Key Responsibilities:
Customer Service: Greet and brief customers, manage expectations, conduct safety briefings, celebrate post-jump experiences, and promote additional services.
Airside Operations: Assist with gearing up, post-jump procedures, parachute catching, aircraft refueling, and aircraft loading per regulations.
Manifesting: Generate flight manifests, balance weight ratios, allocate customers to instructors, track jump numbers, and ensure compliance with aviation regulations.
Administration & Facilities: Maintain accurate records, assist with reporting, stocktake, ensure cleanliness, and manage maintenance requests.
Workplace Health & Safety: Follow safety protocols, report hazards, and ensure compliance with company and aviation regulations.
Experience & Skills Required:
Strong customer service and communication skills.
Ability to manage multiple tasks in a high-energy environment.
Attention to detail in manifesting, record-keeping, and safety procedures.
Team player with a proactive attitude towards safety and operational efficiency.
Ability to work in outdoor and physically demanding conditions.
This role requires a positive attitude, teamwork, and a commitment to delivering an exceptional skydiving experience while ensuring smooth operations and compliance with aviation standards.
Prior Skydive / Manifest / Ground Crew experience is highly regarded.
Benefits and perks
Employee Benefit Discount Program to check out our products
Employee Referral Program
Employee Assistance Program (Sonder)
Reward and Recognition Programs
Training and study assistance provided
Career pathways developed to get you to the next level
Don’t miss out on joining a leading company that welcomes innovated ideas and is dedicated to providing quality services. If you are ready to escape the ordinary, apply now.
Don’t meet every single requirement? At Experience Co we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.