About the role
As a Front of House Concierge, you’ll be the first and last impression for our members, tenants and their guests. We are looking for a friendly, happy person who is excited to have daily face-to-face interaction with our tenants, members and guests. A warm, smiley person with great communication skills who has an interest in customer service and hospitality will be a front runner for this role. You’ll rotate across our front of house stations, so no two days look the same: lobby reception, the members’ lounge, meeting rooms, events and club hospitality.
This is a corporate concierge role rather than a hotel position. It’s mostly Monday to Friday, with some flexibility needed across shifts and sites.
About the company
Alberts is Auckland’s leading premium workplace and members club experience - blending hospitality, workspace, wellness, events and community into one integrated offering across some of the city’s most iconic buildings.
At Alberts, hospitality sits at the centre of everything we do. From our concierge teams and club spaces through to our meeting rooms and corporate offices, we create environments that feel warm, elevated, professional and genuinely personal. Our spaces are designed for Auckland’s business, creative and entrepreneurial communities to connect, work and thrive.
We are growing a concierge team that delivers exceptional service with polish, energy and authenticity - people who take pride in creating memorable daily experiences for our members and guests.
What you'll be doing
Welcoming members and visitors by name, and making every arrival feel personal
Anticipating needs before they’re voiced
Making barista coffee for members, guests and corporate meetings
Setting up meeting rooms and delivering premium meeting, event and catering service
Managing the concierge inbox and phones, prioritising requests and actioning them with the right team and department
Identifying members needs and tailoring these with a suite of concierge services we offer
Working with our facilities & property teams to keep everything running seamlessly
Keeping all our common spaces immaculate with acute attention to detail
Building genuine, lasting relationships with our members driving engagement within our programming, events and club spaces
What you'll bring
A genuine hospitality mindset: you get real satisfaction from looking after people
Energy, presence and professionalism. You’re polished and composed, and confident on a busy front desk.
Intuitive service. You read the room and know what someone needs before they ask.
Experience in a premium or luxury environment is preferred. That could be a five-star hotel, cabin crew, fine dining, a private club, luxury retail or executive reception.
Strong administrative and organisational skills. You’re comfortable juggling the inbox, bookings and walk-ins at once.
Clear, warm communication, face to face and on the phone. You’re conversational, never scripted or intrusive.
The confidence to make decisions, solve problems on the spot and own the outcome
Relationship-building skills: you remember people, follow through and make them feel known
Confidence with Microsoft Outlook, Word and CRM and booking management systems
Barista experience is a plus
You’re a team player with the flexibility to work a variety of shifts across sites
If you come from an EA/PA to executives, advanced 5-star concierge, premium airline cabin crew, boutique hotel guest relations, or strong personal accounts management / client services background, you will thrive in helping us grow.
What we offer
When you join Alberts, you’ll become part of a high-performing and driven team operating within some of Auckland’s most premium workplace environments. You’ll work alongside experienced leaders across hospitality, events, operations and customer experience, with ongoing opportunities for development, mentorship and career progression.
In return, we offer:
Competitive remuneration aligned to experience and capability
Performance and growth opportunities within a rapidly evolving premium hospitality and members club brand
A predominantly Monday-Friday roster supporting genuine work-life balance - with very limited late nights, weekend work or split shifts
A premium CBD working environment within Auckland’s leading members club and hospitality spaces
Ongoing training, mentorship and exposure across hospitality, events, concierge and member experience operations
Clear internal growth pathways into senior concierge, club management, events, member engagement and wider operations leadership roles
The opportunity to transition beyond traditional hospitality into relationship management, premium customer experience, programming, brand experience and commercial operations
Cross-training opportunities within the Alberts Concierge and Member Engagement teams, designed to build broader operational and leadership capability
Exposure to high-level business environments and daily interaction with senior business leaders, founders, executives and premium corporate clients across the Alberts portfolio
A collaborative and people-first culture that values initiative, personality, professionalism and high standards
The chance to help shape and redefine what modern corporate hospitality looks and feels like in Aotearoa New Zealand
A role where strong performers are recognised, trusted with responsibility early, and supported to build long-term careers within the Alberts business rather than remaining in a traditional café-only pathway