About us
Modern Dental Pacific is a leading dental manufacturing, technology and healthcare group operating across Australia, New Zealand and Asia-Pacific. As part of the global Modern Dental Group, we support clinicians, laboratories and partners through advanced dental solutions spanning prosthetics, aligners, digital dentistry, sleep health and clinical education.
With a portfolio of clinically led brands and business units, Modern Dental Pacific is focused on disciplined growth, operational excellence and data-driven decision-making to strengthen market leadership and long-term value creation.
About the Role
We are currently on the lookout for a customer-focused and team-oriented Customer Solutions Representative to join our team in Wellington, NZ.
No two days are the same; however, a typical day would include:
Handle all inbound phone, email and portal inquiries for Precision.
Provide accounts support for Precision to customers and other MDP departments such as Finance Operations etc. this includes but not limited to customer payments, credits and account queries.
Day to day management of VPS for Precision that includes scanning/uploading lab orders, checking notifications (black and blue) and updating outgoing cases to sent status.
Distribute cases to production daily that includes printing out lab sheets/photos and match to cases, follow up on case queries from customers and/or MDP shared services etc.
Processing all incoming cases (physical and digital) daily for Precision. For physical cases, ensure you follow correct disinfection protocols.
Inventory and Stock Management.
Why come work for us?
Modern Dental Pacific is one of the largest Dental Laboratory Networks across Australia and New Zealand.
We are proudly Great Place to Work® Certified, reflecting our commitment to creating an inclusive, supportive and high-performing workplace where our people can thrive.
Friendly and collaborative culture. We have fun along the way with a buzzing social calendar, regular team events and opportunities to connect across the business.
MDP Rewards You is our recognition program designed to celebrate and reward our people through quarterly employee awards, service awards and on-the-spot recognition.
MDP Benefits You provides access to a range of benefits including paid parental leave, health and wellbeing initiatives, employee discounts and other exclusive perks.
Continuous Learning. Through our network of dental laboratories and investment in innovative technologies and practices, you'll have opportunities to develop your skills and grow your career.
Sounds like a role you can sink your teeth into? Get in touch if this sounds like you!
Previous experience in a contact centre or customer service environment.
Experience building and maintaining strong relationships across multiple departments.
Well-developed verbal and written communication skills.
Excellent time management skills and the ability to work under pressure.
A flexible approach and strong problem-solving skills with the ability to manage competing priorities.
Demonstrated empathy, tact and patience when dealing with internal and external customers.
Strong attention to detail.
If we are ticking all your boxes, just hit “apply” via the link below. Please note we will be in touch with shortlisted candidates.
Our recruitment process
At Modern Dental Pacific, we are committed to fostering an inclusive, accessible environment, where all team members and customers feel valued, respected, and supported. We are an equal opportunity employer where we welcome and encourage applications from people regardless of age, disability, race, sex, intersex status, gender identity, sexual orientation and breastfeeding status.