About the role
We're looking for a seasoned Senior Technical Support Specialist to strengthen our technical operations and support installers across New Zealand.
As the senior escalation point, you'll resolve complex commissioning, diagnostic, performance and fault-finding issues across residential, rural, commercial and off-grid energy systems, helping installers deliver reliable, high-performing solutions. Ongoing training and support will be available for the successful candidate.
This role is focused on technical support rather than end-to-end system design. Installers will draw on your expertise for equipment selection advice, design reviews and technical guidance when projects become complex.
Key responsibilities
Act as the senior technical authority for solar PV, battery storage, inverters, generators, and controls; diagnose and resolve complex electrical, commissioning, and communication faults.
Provide sharp, responsive technical support to electricians and installers nationwide, stepping in on-site or remotely when things get complicated.
Analyse monitoring data and system-performance metrics to identify faults, trends and opportunities to improve efficiency and reliability.
Answer installer questions regarding equipment selection and design viability, keeping projects safely on track.
Share your knowledge, mentor internal teams and installers, and help drive our technical quality and compliance standards forward.
About you
Relevant electrical qualification, ideally with current New Zealand electrical registration, or an equivalent engineering qualification supported by substantial industry experience.
Extensive hands-on technical experience in the solar PV and energy-storage sector, with a strong track record in complex system support.
Exceptional electrical fault-finding and diagnostic capabilities, with the ability to easily interpret schematics and complex technical documentation.
Hands-on experience commissioning and troubleshooting off-grid, hybrid, and grid-tied energy systems.
Mains Parallel endorsement (or ability to obtain promptly) and a full NZ driver's licence.
Experience with commercial-scale energy projects, automation, or energy-management systems (desirable).
Familiarity with modern remote monitoring, commissioning platforms, and diagnostic software (desirable).
Prior background in technical training, mentoring, or leadership roles (desirable).
Benefits
Attractive salary package matching your expertise.
A senior role where your technical voice shapes company standards and operational direction.
Ongoing training and exposure to premier, cutting-edge solar and storage technologies.
Work across off-grid, residential, rural and commercial energy projects, with varied technical challenges and system configurations.
Supportive, highly skilled team that values practical expertise and shares your passion for clean energy.