A bit about your role

As the Customer Service Officer - Document Management, you will play a key role in ensuring the accurate and timely management of export documentation that supports the delivery of Westland products to customers around the world. As part of our Customer Experience team, you will coordinate documentation across multiple markets, work closely with customers and logistics providers, and help ensure regulatory and customer requirements are met every step of the way.

Reporting to the Team Leader - Document Management, you will work alongside our wider Customer Experience, Supply Chain, Logistics and Commercial teams to deliver a seamless customer experience. This is a varied role where attention to detail, strong communication and a proactive approach are essential to supporting our global export operations.

A bit about you

You are a highly organised and customer-focused professional with several years of experience in customer service, administration, logistics, export documentation or a similar environment. You enjoy working in a fast-paced setting where accuracy matters and take pride in delivering high-quality work while managing competing priorities.

You bring proven relationship-building skills and are confident working with a range of stakeholders, both internally and externally. With a keen eye for detail and a solutions-focused mindset, you can identify issues, navigate complexity and contribute to positive customer outcomes. Experience within an export, manufacturing, supply chain or FMCG environment would be advantageous, although just as important is your willingness to learn, collaborate and contribute to a high-performing team.

A bit about the organisation

Westland Milk Products is a well-known New Zealand end-to-end dairy manufacturer based in the beautiful South Island, with offices and production facilities in both Christchurch and Hokitika. Westland produces a diverse range of high-quality dairy ingredients and consumer products that are sold to customers across New Zealand and around the world. With a strong focus on quality, innovation and customer service, Westland continues to build on its proud history while investing in future growth.

Owned by the Global Top 5 dairy company Yili Group, Westland Milk Products and its related companies in New Zealand, Oceania Dairy (Glenavy), Pure Nutrition (Rolleston), Canary Foods (Hamilton) and EasiYo (Auckland) form a group that we refer to as the Yili Oceania Group. The combined business produces over 170,000mt of finished goods which are then exported to over 40 countries, driving annual revenue well in excess of $1.3B - and growing.

Where to from here?

We encourage you to apply even if you feel that you do not meet all of the above qualifications. No one ever meets 100% of the requirements. We look forward to your application!

Please submit your application through our careers page at westlandcareers.co.nz. For further details, please refer to the accompanying position description available on the site.

Applications close on 29th November 2026. Please note that this advertisement may close earlier than the listed closing date if a suitable candidate is identified. Applications will be reviewed on a rolling basis, and interviews may be conducted earlier than the closing date.

Applicants must have valid work rights in New Zealand to be considered.

Applications will be reviewed as they are received, and we may close the role early if a suitable candidate is found. We encourage early applications.