JOB TITLE – Head of Event Management
DEPARTMENT – Event Management
CONTRACT
TYPE – Full Time
RATE OF
PAY - Competitive Salary + Excellent Benefits
LOCATION – ICC Wales, Newport
ID – REQ6715
Lead
Extraordinary Events. Create Exceptional Experiences.
At ICC
Wales, we don't just host events, we create experiences that leave a
lasting impression.
From
international conferences and exhibitions to prestigious gala dinners and
high-profile corporate events, our award-winning venue welcomes some of the
most exciting events in the UK. We're now looking for an exceptional Head
of Event Management to lead our talented team and ensure every event is
delivered to the highest possible standard.
This is an
opportunity for an experienced events leader to play a pivotal role within
one of the UK's most distinctive convention centres, working with major
clients, shaping memorable experiences and inspiring a high-performing team.
The Role
As Head of
Event Management, you will take ownership of some of our most complex and
high-profile events, acting as the primary liaison between our clients and
operational teams.
You'll lead
the Event Management function, ensuring seamless planning, exceptional
delivery and outstanding client satisfaction from initial handover through to
post-event review. Working closely with colleagues across Sales, Operations,
Finance and wider venue departments, you'll ensure every detail is considered
and every opportunity maximised.
You'll be a
trusted advisor to clients, a supportive leader to your team, and a visible
presence throughout the customer journey, ensuring ICC Wales continues to
exceed expectations and deliver unforgettable events.
What
You'll Be Doing
You'll be
responsible for:
- Leading and developing the Event
Management team, creating a culture of collaboration, accountability and
excellence.
- Managing complex, large-scale and
high-profile events from planning through to execution.
- Building strong, lasting
relationships with clients and acting as their trusted point of contact.
- Ensuring accurate event
documentation, contracts, financial information and operational briefs
are completed to the highest standard.
- Driving revenue opportunities
through effective upselling and commercial awareness.
- Coordinating cross-functional
teams to ensure flawless event delivery.
- Overseeing event debriefs,
feedback processes and continuous improvement initiatives.
- Monitoring team performance,
standards, training and development.
- Supporting budget achievement and
maintaining strong financial control across managed events.
- Championing health, safety and
operational compliance across all events.
About You
We're looking
for a passionate and experienced events professional who thrives in a
fast-paced environment and enjoys turning ambitious plans into exceptional
realities.
You'll bring:
- Significant experience within
event management, hospitality, conferences, exhibitions or a related
industry.
- Previous leadership experience
with the ability to motivate, develop and inspire a team.
- Outstanding client relationship
and stakeholder management skills.
- Excellent communication skills,
both written and verbal.
- Strong organisational and project
management abilities with exceptional attention to detail.
- Commercial awareness and
experience of working towards budgets and revenue targets.
- The confidence to make decisions,
solve problems and remain calm under pressure.
- A collaborative approach and the
ability to build positive relationships across departments.
- A genuine passion for delivering
remarkable customer experiences.
- Experience
with venue management systems such as Delphi, Opera, Concept or similar would
be advantageous.
Why ICC
Wales?
As part of The
Celtic Collection, you'll join a business renowned for delivering
exceptional hospitality experiences and creating opportunities for people to
grow successful careers.
We are
committed to helping our teams thrive and providing an environment where
talent, ambition and innovation are recognised and rewarded.
As one of
our Hospitality Heroes, you'll enjoy:
- Career development and training
opportunities from day one
- Discounted hotel stays and food
& beverage across the Collection
- Discounted leisure membership
- Free virtual GP appointments
- 24/7 wellbeing support helpline
- NEST pension scheme
- Social Club and colleague events
- Monthly and annual recognition
awards
- Opportunities to learn, develop
and progress your career
Grow With
Us
At The Celtic Collection, we want every
colleague to feel proud of where they work and excited about where their
career can take them. You'll be supported to do your best work, encouraged to
develop your skills and empowered to help shape our future success.
If you're an inspiring leader with a
passion for outstanding event delivery and are ready to take your career to
the next level, we'd love to hear from you.
Join the Greatest Story in Hospitality and
become our next Head of Event Management.
Recruitment Information
We reserve the right to close this vacancy
early should we receive a high volume of suitable applications. We therefore
encourage early applications.
Applicants must have the legal right to
live and work in the United Kingdom and will be required to provide
documentation confirming their eligibility to work prior to employment.
The Celtic Collection is an equal
opportunities employer and welcomes applications from all suitably qualified
candidates.