Team leadership & performance
- Development and implement operational strategies aligned with company goals and growth plans.
- Lead, mentor, and manage operations leadership teams (import, export, customer solutions, and support function.
- Ensure adherence to safety, quality and operational standards.
- Drive a performance-driven culture with clear KPIs, accountability, and continuous improvement.
Operational Management
- Oversees end-to-end freight operations ensuring on-time and compliance execution.
- Ensure service quality, productivity, and cost efficiency across all operation units.
- Monitor capacity planning, resource allocation, and workload management.
Compliance and risk management
- Ensure compliance with international trade laws, and carrier requirements.
- Manage operational risks, audits, and corrective action.
Reporting and continuous improvement
- Establish KPIs and dashboards to monitor operational performance.
- Lead digitalization, automation, and process improvement projects.