The role

What you will do

As an APS5 Ministerial, Cabinet or Parliamentary Services Officer, you will support the delivery of high-quality ministerial, Cabinet and parliamentary services in a fast-paced and responsive environment. Working as part of dynamic and experienced teams, you will manage and process workflows, records and documents through secure government systems including PDMS, CabNet+ and related classified information systems; undertake quality checks to ensure documents meet ministerial, Cabinet, parliamentary and departmental requirements; and provide accurate advice, guidance and procedural support to departmental staff, Departmental Liaison Officers (DLO), ministerial offices, portfolio agencies and other stakeholders. You will exercise sound judgement, manage competing priorities, maintain accurate records, contribute to improvements to systems, templates and guidance material, and work flexibly across functions during peak periods to support the department’s ministerial, Cabinet, parliamentary and classified information obligations.

The APS5 Ministerial Services Officer is responsible for (but not limited to) the following:

• Processing ministerial submissions and correspondence in accordance with ministerial and departmental requirements
• Exercising discretion and judgement, including the ability to action tasks within established work practices and priorities, and identifying matters for escalation
• Providing information and advice to stakeholders through a range of communication channels, including presentations, email and phone
• Contributing to the development and maintenance of associated guidelines and provide advice in relation to these guidelines
• Providing helpdesk services through the group mailbox and hotline for more complex enquiries and requests
• Identifying opportunities for improvement of systems, processes and guidelines 
• Draft basic reports and assist with preparation of more complex reports
• Develop and maintain relationships with internal and external stakeholders
• Other duties, including providing the courier service as needed.

The Cabinet Liaison Officer role includes responsibilities for the following:

• Managing requests for access to, and distribution of, Cabinet documents in accordance with established procedures
• Administering the CAbNet+ system and managing Cabinet material
• Assisting with the lodgement of the portfolio’s Cabinet submissions
• Assisting with the coordination and lodgement of the department’s comments on non‑portfolio Cabinet submissions, including tasking, collation of responses, and clearance by Deputy Secretaries
• Preparing briefing folders for the Secretary, Deputy Secretaries and other SES officers attending Cabinet and Cabinet committee meetings
• Building and managing relationships with colleagues across the department and portfolio 
• Conducting regular audits of Cabinet material, including required stocktakes and audits when senior staff leave or change roles
• Contributing to business improvements and assisting with other tasks as required
• Other duties may include assisting the Ministerial Services team with the courier deliveries to the Australian Parliament House during peak periods, and other tasks across the section and branch as required. 

The Classified Information Officer role includes responsibilities for the following:

• Managing requests for access to, or distribution of, classified documents
• Building and managing relationships with colleagues across the department and portfolio 
• Managing the distribution, return and destruction of PROTECTED and SECRET documents circulated via the DFAT Cable system (ICED/SPICED)
• Maintaining accurate records of distributed material via the Classified Document Register (CDR) and securely managing and conducting regular audits of classified material
• Managing user access for the ASNet and DFAT Cables systems
• Entering and maintaining data into departmental systems to ensure accurate record keeping
• Contributing to business improvements and assisting with other tasks as required
• Other duties may include assisting the Ministerial Services team with the courier deliveries to the Australian Parliament House during peak periods, and other tasks across the section and branch as required. 

 

The Parliamentary Services Officer role includes responsibilities for the following:

• Coordinating and supporting parliamentary processes, including Questions on Notice, Question Time Briefs, Senate Estimates, parliamentary committee inquiries and documents for tabling in Parliament and meeting deadlines
• Creating, assigning and quality checking parliamentary documents and requests in PDMS, ensuring records are managed in accordance with departmental procedures and timeframes
• Providing advice and support to line areas, Departmental Liaison Officers (DLO) and portfolio agencies on Parliamentary committee Inquiry, Tabling and Estimates processes
• Building and maintaining productive working relationships with internal and external stakeholders, 
• Applying sound judgement to manage competing priorities, identify risks and issues, escalate sensitive or complex matters, and keep supervisors informed of progress and emerging priorities
• Contributing to effective service delivery by suggesting and supporting updates to guidance, templates, reporting and workflow processes.

Inherent requirements for the role

The inherent requirements for this role include demonstrated capability against the APS5 Work level standards and:

• Supporting strategic direction – Supporting shared purpose and direction by linking goals to operational tasks. Demonstrating judgment and common-sense, problem-solving, and contributing to work improvements.
• Achieving results – Effectively manage resources by reviewing performance, responding positively and flexibly to change, taking responsibility for deliverables, monitoring progress, adjusting plans, committing to quality, and seeking feedback to improve outcomes.
• Supporting productive working relationships – Building and maintaining positive relationships with team members and stakeholders. Actively listening, valuing diverse perspectives and working styles, and fostering respect and inclusivity.
• Displaying personal drive and integrity – Demonstrating professionalism and integrity by following APS and departmental values, managing risks, and effectively representing the Department. Taking responsibility for deliverables, maintaining resilience under pressure, and committing to continuous personal development
• Communicating with influence – Communicating confidently and clearly by focussing on key points, actively listening and adapting communication to the relevant audience.

Desirable requirements

Desirable requirements include experience in using relevant information management systems such as the Parliamentary Document Management System (PDMS+), or the ability to quickly learn use of these systems. 

Cultural capability requirement

The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process. In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on Country Agreement and the Diversity, Equity and Inclusion Strategy 2025–28.

As an APS5 you will be expected to:

• Consider the cultural context and implications of work area outcomes.
• Engage respectfully with Aboriginal and/or Torres Strait Islander stakeholders, building trusted relationships.
• Communicate respectfully and seeks appropriate cultural input to inform decisions.

Job description

The opportunity we have available

Operating in a dynamic and complex environment, the Government and Business Services Branch is a trusted, client‑focused branch which enables the department to support Ministers’ Offices through fit-for-purpose services and expert advice to support ministers and the department to make informed decisions and satisfy ministerial and parliamentary obligations. It is a respectful, inclusive and enjoyable place to work and grow. 

There are several opportunities in our Ministerial Services and Cabinet and Parliamentary Services Sections.

The Ministerial Services and Cabinet and Parliamentary Services Sections play pivotal roles in the efficient and effective management of workflow between the department and minister’s offices, supporting Parliamentary activities, and facilitating support and engagement with the offices through providing strategic advice and services. This includes managing high-priority matters, coordinating processes, clear communication, and building and maintaining productive relationships with others. Ministerial, Cabinet and Parliamentary Services Officers work closely with internal and external stakeholders to ensure timely and seamless delivery across the department, portfolio agencies and to the ministers’ offices.

The Ministerial Services team leads and is responsible for the delivery of the ministerial workflow process and provides advice to the department and agencies on ministerial business processes and documents such submissions, briefs, and correspondence. The team manages workflows via PDMS+ ensuring documented procedures are followed and provides a daily courier service to ministers’ offices.

The Cabinet team leads and is responsible for the delivery of the department’s Cabinet business and support for Cabinet and Cabinet committee meetings, documents and procedures in accordance with Cabinet protocols via CabNet+. The team administers CabNet+ and manages the lodgement of the portfolio’s Cabinet submissions, and coordinates and lodges departmental views on non-portfolio Cabinet submissions. The team also manages the handling of classified information via secure systems including the distribution of international cables.

The Parliamentary Services team leads and is responsible for the delivery of the department’s involvement with Parliamentary processes and committees such as Question Time Briefs and Questions on Notice; manages the Tabling, Senate Estimates and Parliamentary Committee Inquires functions and oversees the management and administration of the Parliamentary Document Management System (PDMS).

Eligibility requirements

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• Citizenship: candidates must be an Australian citizen at the time of submitting your application. 
• Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
• Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline or Negative Vetting 1 Clearance Level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
• Police check: The successful candidate must complete an Australian Federal Police criminal history check.
• Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.
• Drivers Licence: Candidates must hold a valid Australian drivers’ licence.

About the agency

Our work connects and enriches every Australian community, underpins our economy and society, and empowers our regions. We provide policy advice and deliver programs, projects and services in the infrastructure, transport, communications, sport and arts sectors, supporting our regions, cities and territories. Our staff have the opportunity to work on high profile and diverse national projects that have a meaningful impact on the lives of all Australians. We seek people with a wide range of skills and competencies. Whether you write policy, deliver programs, projects or corporate services, or have experience in research, data or technology, we look for employees who are innovative, respectful and professional. We are an inclusive employer and promote, value and support diversity among our employees with the aim of ensuring our workforce reflects, respects and benefits from diverse communities including Aboriginal and/or Torres Strait Islander peoples, people with cultural and linguistic diversity, people with disability and LGBTQI+ people. We are committed to achieving gender equality and, in particular, supporting women’s progression into senior leadership.

Notes

For more information about this role, including the type of person we are looking for and how to apply, please refer to the position description available by clicking the 'Apply Now' button.