Set to become Marriott Rotorua in 2027, Arawa Park Hotel Rotorua offers a unique opportunity to be part of an exciting transformation. Ideally located near Rotorua's iconic attractions, the hotel offers a welcoming experience with spacious accommodation, exceptional service, and easy access to the region's renowned cultural and geothermal wonders.
We offer a welcoming and supportive environment where passionate hospitality professionals can grow, develop, and thrive. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!
The world is yours to explore, so join us today to start an adventure of a lifetime!
About the Role
Located in the heart of Rotorua, Arawa Park Hotel Rotorua is seeking a friendly and service-focused Porter to join our Front Office team.
Reporting to the Front Office Manager, you will be the first point of contact for many of our guests, creating a warm and welcoming arrival experience. You will assist with luggage, guest enquiries, valet and transportation requests, and support the smooth day-to-day operation of the hotel. This is an excellent opportunity for a hospitality professional who enjoys working with people and takes pride in delivering outstanding customer service in a fast-paced environment.
Responsibilities include:
Greet and welcome guests in a warm, friendly, and professional manner, creating a positive first impression of the hotel.
Assist guests with luggage during check-in and check-out, including loading and unloading luggage from vehicles and transport.
Provide valet parking services when required.
Deliver exceptional customer service and consistently exceed guest expectations.
Provide guests with information on local attractions, transportation, dining options, and hotel facilities.
Maintain a visible presence at the Concierge desk and hotel entrance, standing for extended periods as required.
Respond promptly and professionally to guest requests, enquiries, and challenging situations.
Ensure the cleanliness, presentation, and upkeep of the hotel entrance, lobby, and surrounding public areas.
Promote, maintain, and uphold the hotel's brand standards while supporting the Chief Concierge in delivering exceptional guest experiences.
Work collaboratively with Front Office and other hotel departments to ensure seamless guest service.
The ideal candidate will have:
Previous experience in a Concierge, Porter, Guest Services, or similar customer-facing role within a hotel environment (preferred)
Exceptional customer service and interpersonal skills, with a genuine passion for hospitality
Excellent verbal communication skills and the ability to engage confidently with guests from diverse backgrounds
Physical fit and the ability to safely lift, carry, and handle guest luggage and other manual tasks
Immaculate personal presentation and grooming standards
A full, clean New Zealand Driver's Licence
New Zealand citizenship, residency, or a valid work visa with the legal right to work in New Zealand
Strong organisational skills, attention to detail, and the ability to multitask in a fast-paced environment
Flexibility to work a rotating roster, including mornings, evenings, weekends, public holidays shifts when required
Great knowledge of Rotorua and surrounding attractions, along with an understanding of key destinations throughout New Zealand
A positive, proactive, and can-do attitude with a commitment to enhancing the guest experience at every opportunity
What we offer at Arawa Park Hotel Rotorua:
Paid Birthday Off
Endless career and growth opportunities
Fantastic rewards and recognition initiatives
Free access to hundreds of online Hospitality courses
A variety of amazing corporate discounts
Sound like a good fit? We’d love to talk to you!
To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.