Client Advisor
Faradays | Auckland CBD
The Opportunity
Faradays is redefining the luxury retail experience in New Zealand, bringing together an exceptional collection of international designers, contemporary fashion and highly personalised service.
We are seeking an experienced Client Advisor who brings a strong commercial mindset, an appreciation for luxury fashion and, most importantly, a genuine passion for building lasting client relationships.
This is an opportunity for someone who understands that exceptional premium retail extends well beyond the transaction. It is about knowing your clients, anticipating their needs and creating an experience that keeps them returning.
The Role
We are looking for a commercially driven Client Advisor who understands the importance of clientelling, relationship management and delivering an exceptional personalised shopping experience.
You will play a pivotal role in developing and maintaining a loyal client following, leveraging our CRM platform and private Styling Suite to create meaningful engagement, drive appointments and build long-term client loyalty.
You will be responsible for:
The Client Experience: Delivering an exceptional, highly personalised luxury shopping experience that reflects the Faradays standard of service.
Clientelling & CRM: Proactively building, maintaining and growing a loyal client portfolio through effective CRM management, personalised communication and consistent follow-up. You understand that strong client relationships are fundamental to driving repeat business.
The Styling Suite: Maximising opportunities within our private Styling Suite by curating personalised appointments, building complete wardrobes and delivering an elevated, exclusive shopping experience.
Commercial Performance: Taking ownership of individual sales targets and key performance indicators, including conversion, average transaction value (ATV), units per transaction (UPT) and client retention.
Relationship Management: Developing meaningful, long-term relationships with discerning clientele, understanding their individual preferences, lifestyle and purchasing behaviours to anticipate future opportunities.
Product Expertise: Demonstrating an exceptional understanding of luxury fashion, craftsmanship, designer collections and emerging trends, confidently translating product knowledge into meaningful styling recommendations.
Cross-Category Styling: Identifying opportunities to build complete looks and wardrobes, connecting clients with relevant collections and products across Faradays.
Premium Standards: Maintaining impeccable presentation, visual merchandising and operational standards that reflect the Faradays luxury environment.
About You
We are looking for someone who:
Has an Established Client Following: Ideally brings an existing network of loyal luxury clientele and a demonstrated ability to build, nurture and retain valuable client relationships.
Is Commercially Driven: Has a proven track record of achieving sales targets and understands how proactive clientelling directly contributes to commercial performance.
Understands CRM: Is confident using CRM platforms to manage client relationships, identify opportunities, drive appointments and encourage repeat purchases.
Has a Passion for Styling: Enjoys creating personalised wardrobes and delivering thoughtful, considered styling experiences through private appointments.
Has Presence: Is polished, confident, personable and naturally able to build trust with discerning clientele.
Knows Premium: Has a genuine appreciation for designer fashion, craftsmanship, heritage and the expectations of the luxury consumer.
Is Detail-Obsessed: Understands that exceptional service is found in the smallest details, from remembering a client’s preferences to anticipating their next purchase.
Takes Ownership: Is proactive, self-motivated and accountable for developing their client portfolio and achieving individual commercial objectives.
Why Faradays?
At Faradays, premium retail is about more than exceptional products. It is about creating meaningful experiences and lasting relationships.
Our private Styling Suite and CRM capabilities provide the opportunity to develop a truly personalised approach to clientelling, allowing you to build your own loyal following within one of Auckland’s most distinctive premium retail environments.
Role Details
We are recruiting for a Client Advisor to join our Auckland CBD department store.
We offer a competitive hourly rate within a premium retail environment defined by exceptional service, product expertise and personalised client relationships.
If you have a strong commercial instinct, an established network of clientele and a passion for delivering an exceptional styling and clientelling experience, we would love to hear from you.