Brand Ambassador — Libertine Parfumerie at Faradays, Auckland

Libertine Parfumerie is Australasia’s destination for niche and artisanal fragrance. We partner with some of the world’s most sought-after fragrance houses, delivering exceptional customer experiences through expertise, storytelling and personalised consultations.

We are seeking a passionate, commercially minded Brand Ambassador to represent Libertine Parfumerie at Faradays Auckland. This role is ideal for someone who loves fragrance and luxury retail, enjoys connecting with customers, and is confident creating memorable experiences that drive sales.

Position purpose

As Brand Ambassador, you will bring Libertine Parfumerie’s brand and fragrance collections to life. You will deliver personalised consultations, build relationships with new and existing customers, and represent our brand with warmth, confidence and expertise.

You will contribute to sales targets, support clienteling and events, and help maintain a polished, inviting counter in partnership with the Faradays team.

Key responsibilities

Sales and customer experience

• Work towards sales targets and key performance indicators, including conversion, average transaction value and units per transaction.

• Welcome customers and provide tailored fragrance consultations.

• Share product knowledge and tell the stories behind our fragrance houses.

• Build genuine customer relationships and encourage repeat visits.

• Identify sales opportunities and respond thoughtfully to customer needs.

Clienteling and events

• Help grow and maintain a VIP customer database.

• Follow up with customers and share relevant product updates.

• Support masterclasses, events and brand activations.

• Assist with bookings, invitations and event preparation.

Brand and counter standards

• Represent Libertine Parfumerie’s values and service standards.

• Maintain visual merchandising, testers and product presentation.

• Keep the counter clean, organised and welcoming.

• Monitor stock levels and assist with inventory tasks.

• Share customer feedback and market observations with the team.

Skills and experience

• Experience in luxury retail, beauty, fragrance or premium fashion.

• Strong customer service and sales skills.

• Confident communication and relationship-building abilities.

• Good organisation and attention to detail.

• A passion for fragrance, storytelling and luxury customer experiences.

What success looks like

• Delivering memorable, personalised customer experiences.

• Contributing to sales and KPI targets.

• Building lasting relationships with customers.

• Representing the brand with confidence and care.

• Maintaining excellent counter standards.

At Libertine Parfumerie, our Brand Ambassadors bring fragrance to life through expert advice, thoughtful service and a genuine passion for helping customers discover scents they love.