Hello All,

Greetings from Rootshell Inc..

Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Business System Analyst with ServiceNow- for one of our direct client in Frisco, TX Please share your resume with current location & full contact info

Role: Business System Analyst with ServiceNow

Location:Frisco, TX

Salary:$130k to 150k

Duration:Long term

Duties: Supports customer account base up to and including high complexity and strategic global accounts Responsible for ownership and issue resolution. Situations require high level of analysis, judgment, negotiation and problem solving Onboarding/Implementation Project Coordination Onboarding strategic new logos, non-strategic and strategic customers independently Uses judgment to determine the best method of interacting with customers during onboarding based on customers needs and project scope Issue and Escalation Handling Quarterly Business Review
Skills:
6 years experience as a Business System Analyst, Project Management and/or Product Owner with a minimum of 2-3 years with the ServiceNow ITSM suite (i.e. Incident, Problem, Change, Service Catalog, SLA)

Experience with other ServiceNow modules (e.g. Demand Management, CMDB, Event management)

User story writing, backlog management, backlog prioritization is a must

ITIL v3 Foundation Certified

Experience managing one or more new implementations of ServiceNow a plus

With regards

Srinidhi N

Rootshell Enterprise Technologies Inc.

Direct: 408 212 7321 Ext : 5062

[email protected] | www.rootshellinc.com

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