Job Title:Sr. Software Engineer | Level:P3 | Job Family:Software Engineering |
| Job Purpose | This role serves as the technical subject matter expert in ServiceNow Discovery, Configuration Management Database (CMDB) and service mapping; will leverage technical expertise with IT Infrastructure Library (ITIL) processes, ServiceNow Common Services Data Model (CSDM), ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) Visibility products to effectively support configuration management process and configuration management database (CMDB). - Implementation of Discovery, including MID Server installation and configuration
- Troubleshoot and remediate Discovery issues; proactively address discovery errors, credential issues, subnet issues
- Conduct reconciliation sessions with CI owners
- Configuration of discovery jobs to run effectively
- Write custom probes and patterns
- Configuration of Service Mapping - writing custom patterns
- Create and maintain server-side, object-oriented JavaScript, Unix Shell scripts, and Windows PowerShell scripts
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| Autonomy | Influence | Complexity | Business Skills | Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes. | Influences customers, suppliers and partners at account level. May have some responsibility for the work of others and for the allocation of resources. Participates in external
activities related to own specialism. Makes decisions which influence the success of projects and team objectives. | Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues. | Selects appropriately from applicable standards, methods, tools and applications. Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences. Facilitates collaboration between stakeholders who share common objectives. Plans, schedules and monitors work to meet time and quality targets. Rapidly absorbs new information and applies it effectively. Maintains an awareness of developing technologies and their application and takes some responsibility for driving own development. |
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| Key Responsibilities |
| Analysis and Design - Assists in the definition of end user requirements, functionality specifications, and deliverables for specific platform and provides estimates for work effort required.
- Designs new and modifies existing customizations, conversions and interfaces as necessary.
- Designs dashboards, correlation rules, alerts and reports.
- Maintains all technical deliverables including technical design specifications and documentation of all configuration changes.
- Works with software test engineers to provide testing frameworks.
- Identifies single point of failure and operational gaps and weaknesses and develops plans for remediation and improvements.
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| Application Configuration - Configures and tests specific platform software to meet business needs.
- Develops new and modifies existing customizations, conversions and interfaces.
- Creates dashboards, correlation rules, alerts and reports.
- Works with vendor, as necessary, on implementation activities.
- Works with release engineers to deploy all changes to production environment for assigned applications.
- Plans for and manages the upgrade cycle for the platform.
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| Application Support - Provides ongoing support, monitoring, and maintenance of deployed products.
- Works with the vendor, as necessary, to provide Level 3 support.
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| Advice and Guidance - Actively works with less experienced platform engineers providing technical guidance and oversight.
- Establishes standards for platform use in all environments throughout the application lifecycle.
- Evangelizes the effective use of the platform and determines when the platform should or should not be used as part of a solution.
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| Emerging Technology Monitoring - Actively participates in the engineering community, staying up to date on new platform technologies and best practices and shares insights with others in the organization.
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Required Skills : ServiceNow, CMDB, CSDM, ITSM, Discovery, Service Mapping
Basic Qualification : Additional Skills : Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Development/Engineering
Master Job Title :Eng: Other
Branch Code :Atlanta