·         Must Have Skills:
Operations & Projects Manager

·         Operations Manager – Command Centre,

·         Operations Manager – Field Services, TechZone Part of end-to-end IT support team which also managed projects

·         Nice to Have Skills:

Leader in a  field operations and technical support team delivering 24/7 IT services across

operational control rooms, concourses, and corporate workspaces.

Accountable for operational governance, field technician dispatching, shift scheduling, queue backlogs, and resource

utilization to maintain 99.9%+ availability for critical operational workstations.

Governed walk-in TechZone operations and equipment staging depots; directed hardware deployments, spares inventory,

warranty repairs, and fast device turnaround to drive high first-contact resolution.

Ensure operational readiness and service restoration within stringent contractual SLAs and KPIs across hybrid on-prem,

cloud, and distributed network architectures (Cisco, Palo Alto, SD-WAN).

Serve as primary operational escalation lead for enterprise asset directors and business stakeholders, convening rapid response

technical bridges and mobilizing cross-functional engineering teams.

Standardized change control procedures, mitigating risk across code promotions and reducing after-hours production

incidents.