South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
We are seeking a Senior Administrator to join our dynamic Mental Health Support Team (MHST) within Croydon CAMHS. This is an exciting opportunity to become part of a multidisciplinary team supporting mental health services in schools across Croydon.
The successful candidate should be highly organised with excellent attention to detail, able to work independently and prioritise competing demands, a confident communicator who can build positive relationships with professionals, families and young people, committed to maintaining confidentiality and delivering excellent customer service and experienced in administrative support within a busy environment.
You'll play a key role in keeping the service running smoothly by; managing referrals and supporting clinical pathways, coordinating appointments, diaries and meetings, producing correspondence and proof-reading documents, taking minutes, responding to queries from professionals, families and young people, assisting with data management and reporting and providing high-quality administrative support to clinicians and the wider team.
The post is primarily based at Christopher Wren House, Croydon CAMHS, with occasional travel to schools and other locations for meetings.
The post is currently being recruited to within the existing service structure. The service may be subject to a future procurement process, and any subsequent changes will be managed in accordance with NHS employment policies and relevant legislation.
Advert
a) The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team.
b) The administrator is often the first point of contact for families/carers and other members of the service user’s network and plays an important role in ensuring a good patient experience and positive image of the service.
c) Due to the focus of the team in working collaboratively with A&E and other crisis teams, the post holder must proactively create and maintain effective working relationships with these partners.
d) Managing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating operational data quality
Working for our organisation
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
The MHSTs are a service designed to help meet the mental health needs of children and young people in education settings. They are made up of senior clinicians, CAMHS Practitioners and Education Wellbeing Practitioners (EWPs). They are based across education settings as an additional resource within a whole-system approach to promote resilience and wellbeing, to support earlier intervention, enable appropriate signposting and deliver evidence-based support, care and interventions. The MHSTs is partnered with their education settings to design a bespoke offer, based on a school’s individual needs and works with the mental health services that are already in place, such as counselling, educational psychology, school nurses, pastoral care, educational welfare officers, VCSEs, the local authority, including children’s social care, and NHS Children and Young People Mental Health Services (CYPMHS).
Our MHST currently works with 14 schools across Croydon. The successful candidate will be employed by Croydon CAMHS and will be expected to liaise with CAMHS teams when appropriate.
Detailed job description and main responsibilities
· To provide a professional and confidential administration service, to include typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post; having access to team members outlook calendars.
· To assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
· To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
· Ability to work in an unpredictable pattern, dealing with frequent interruptions.
· Organise the booking of interpreters and translation of correspondence, where appropriate.
· To arrange appointments and meetings as required.
· Attend meetings including team meetings and produce minutes.
· Order stationery and be responsible for the following up of orders
· To add referrals to the Trust patient database within 24 hours of receipt.
· Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection
See job description in full.
The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:
- Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
- Ensuring that all our services and all staff understand and support our commitment
- We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity.
Welcome to your candidate journey
Our Candidate Recruitment Information Pack is designed to help you learn more about our Trust, understand the recruitment process, and prepare a strong application. We encourage you to explore the pack and use the guidance, tips and resources available to help you feel informed, confident, and ready to showcase your best self:Recruitment Toolkit - Customer Success Test
Use of Artificial Intelligence (AI) when writing job applications
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information.
AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by South London and Maudsley NHS Trust and could negatively impact your chances of success in the application process.
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.
Please note:
- That all applications for this post will need to be made online
- That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
- That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applications have been received. We advise that you submit your application as early as possible
- That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
- That should you not have heard from us within three weeks from the closing date your application has not been successful
- That priority consideration for applications may be given to at-risk NHS employees
- That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
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That requests for Skilled Worker sponsorship will be considered on a case-by-case basis, where applicable, subject to the role and meeting the relevant eligibility requirements and the Trust’s policy. Applying for a role does not guarantee that sponsorship will be available or approved.
- That we are a smoke-free Trust
SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’.