This is an exciting opportunity to join a fast-growing, NZ owned & operated leader in sustainable packaging.
Better Packaging is a fast-growing, NZ owned & operated leader in sustainable packaging. Actively improving the world we live in today is what inspires us every day to do better! Having seen first-hand the amount of plastic waste generated by the eCommerce industry, we have designed revolutionary, customised packaging solutions for the new eco-nomy - a circular economy in which generating waste is not an option and the Earth's resources are not treated as infinite.
About the role
As a dedicated B2B Account Manager, you will support businesses in their transition to sustainable packaging.
The Account Manager role is responsible for delighting our customers throughout their journey with Better Packaging Co. Managing a portfolio of existing customers, you will drive customer retention and identify opportunities to grow revenue through expanded product adoption and new packaging solutions.
Our products are highly customised and supported by sophisticated systems and operational processes, making this an ideal role for someone who enjoys learning technical products, working with data and systems, and solving complex customer challenges.
You will be equally comfortable managing the administrative aspects of customer service, including placing orders, managing stock levels, responding to customer queries, and ensuring customer account and order information is accurate and up to date.
Ideally, you will have experience working with remote customers and an understanding of the dynamics of supporting international sales efforts.
The specific duties of an Account Manager include:
Proactively identifying opportunities to grow existing customer accounts through product expansion, new solutions and increased customer engagement.
Responding to enquiries for custom packaging, raising and managing orders through to a smooth handover to production.
Maintaining a customer call cycle, managing stock levels, raising repeat orders and managing customer expectations.
Engaging with customers to understand their needs and help them identify appropriate solutions, including supporting customers to engage with our e-commerce platform and helping customers resolve issues in a timely manner.
Educating existing customers on the various products available and workshopping solutions that best suit both their business and sustainability goals.
Managing any customer order issues through to a successful resolution.
About you
At a minimum, you have:
At least 3 years' experience in Customer Delivery or Account Management, preferably in a B2B role.
Comfortable managing technical products, complex customer requirements and detailed operational processes.
Highly systems orientated and tech savvy, with experience working with CRM, ERP or other business systems, and the ability to quickly learn technical products and processes.
Experience collaborating with management to create and execute account management plans.
Excellent organisational and project management skills, with the ability to multitask.
An aptitude for learning, growth and adaptability in a fast-growing start-up environment.
Why join us?
Flexible work culture to allow you to do your best work and maintain a healthy work-life balance.
Weekly fruit and snacks delivery.
Volunteering time off.
A purpose-led business that is Certified B Corp.
Climate positive, carbon negative.
Sought-after products and a growing market sector, with new innovations emerging constantly.
We have pride in our diversity, with 7 different nationalities, 8 ethnicities and 2 female founders, who all know that they are valued not because they fit in a box, but because they don't.
The Better Packaging Co celebrates differences and views diversity from a very broad perspective. Our definition of diversity includes, but is not limited to, ethnicity, race, gender, gender identity, sexual orientation, religion, socio-economic status, ability and age, as well as nationality and professional experience. We strongly encourage candidates of all backgrounds and identities to apply.
This is a special opportunity to make your mark in the growing market for sustainable packaging. Apply now!
Please note, you must have the legal right to work in New Zealand to be considered for this role.
Office is located in Auckland CBD.
https://www.betterpackaging.com/