The Ferg Group are on the lookout for passionate, social, fun-loving customer service superstars to join the team!
Do you thrive in fast-paced environments? Take pride in delivering exceptional customer service? Enjoy having fun with your team? Want to work for a world-famous brand you can be proud of? If you’ve answered yes to all these questions, we want to hear from you!
Who are we?
From humble beginnings flipping burgers behind a small hole-in-the-wall from midnight - 5am, the Ferg Group has grown into one of Queenstown’s most iconic destinations for both locals and visitors. Today, our brands include Fergburger, Fergbaker, Mrs Ferg Gelateria, Ferg’s Bar and Fergbutcher, Arrowtown – a collection of iconic locations known for quality, high energy and unforgettable food experiences.
At Ferg, we’re proud of our fast-paced environment, strong team culture, and our commitment to delivering memorable experience to every guest who walks through tour doors.
What’s the job?
At Ferg, it’s all about the guest experience! We have Front of House teams in all our businesses, so whether you’re looking to dazzle guests with your barista skills, shake & serve some world-class cocktails or simply put smiles on hundreds of faces daily, we’ll have the role for you.
What will you be doing?
- Greeting guests and delivering outstanding customer service experiences with every interaction
- Queue organization at busy times
- Taking orders
- Delivering foods and beverage items
- Basic food handling
- Preparing coffees, smoothies & juices
- Providing a welcoming and fun atmosphere
- Adhering to the Food Control Plan
- Adhering to Health & Safety policies and standards
What do you need?
- 6 months relevant experience working in customer service/hospitality roles
- Availability to work a range of different shifts (morning, afternoon & evening) on a rotating roster
- Excellent customer service skills
- Thrive in fast-paced environments
- Friendly, positive, can-do attitude
What’s in it for you?
- Guaranteed full-time hours, working minimum 30 hours per week
- The chance to be part of a legendary Queenstown brand
- Join a fun, social and diverse team
- Staff discounts across the Ferg Group, and many other local businesses
- Real career growth and development opportunities
- Staff parties, social events and welfare initiatives
- Work with, and make friends with, people from all over the Globe
- Tea, coffee, fruit, snacks and bakery items provided in the staff area
If you have a store preference, please list this on your application:
- Fergburger
- Fergbaker
- Mrs Ferg
- Ferg’s Bar
- Fergbutcher, Arrowtown
If you are passionate about customer service, enjoy working in a vibrant fast-paced environment and want to be part of the brand that people come to visit from all corners of the world, then apply here today: www.fergcareers.com and become part of the Ferg story.