Job summary
We are looking for a friendly, helpful, and efficient person to complement our existing Office Response team. This is a full-time position working 5 days per week covering 8am to 4.30pm or 10am to 6.30pm, Monday to Friday. The main duties of the person appointed to this position will be the handling of patient requests, including queries, visits, and test results and clearing clinical tasks. They will be expected to represent the Practice professionally and conform to the standards of the Practice. A flexible attitude is needed, to work as a team, at times under pressure, always having consideration towards Partners, patients, and not least of all, colleagues.
Main duties of the job
Your duties will include:
1. Accurately recording messages and relaying to appropriate personnel;
2. Accurately recording visit requests and passing to the appropriate clinician;
3. Assisting clinical staff, when required;
4. Supporting junior colleagues;
5. Dealing with any complaints received in accordance with the Practice policy;
6. Awareness of all Practice policies and acting in accordance with them;
7. Reporting to, and assisting, senior members of staff;
8. Ensuring that Practice security is maintained and Health & Safety is adhered to;
9. Undertaking other duties as necessary.
Full training will be given
Details
- Date posted: 03 November 2026
- Closing date: 27 November 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Full-time
- Reference number: A2590-26-0004
- Job locations: Buxton Place, Leeds Road, Wakefield, West Yorkshire, WF1 3JQ, United Kingdom
Job description
Job responsibilities
The main duties of the person appointed to this position will be the handling of patient requests, including queries, visits, and test results, along with clearing clinical tasks. They will be expected to represent the Practice professionally and conform to the standards of the Practice. A flexible attitude is needed, to work as a team, at times under pressure, always having consideration towards Partners, patients, and not least of all, colleagues.
Person Specification
Qualifications
Essential
- GCSE grade A-C (or 5-9) in English and Mathematics
- Word processing/computing skills or qualification
Experience
Essential
- Providing customer service/care
- Microsoft Office packages
- Experience in general office administration
- Team working
- Dealing with the public/patients
Desirable
- NHS working practices/working in General Practice
- SystmOne
Qualities/Attributes/Other
Essential
- An understanding, acceptance, and adherence to the need for strict confidentiality
- Ability to work as part of an integrated multi-skilled team
- Ability to use own judgement, resourcefulness, and common sense
- Pleasant and articulate
- Able to work under pressure, remaining calm
- Able to work in a changing environment
- Able to use own initiative
- Ability to self-motivate, organise, and prioritise own workload
- Smart, presentable, punctual & reliable
- Willingness to learn and commitment to relevant training
- Flexibility of working hours/able to work at the desired times and extra when necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About us
New Southgate Surgery is located in Buxton Place, Leeds Road, which is just on the outskirts of the city centre. We are a busy and friendly practice with approximately 14,000 patients and we are a training practice. There is ample free parking on site and good local transport links.
Employer details
- Employer name: New Southgate Surgery
- Address: Buxton Place, Leeds Road, Wakefield, West Yorkshire, WF1 3JQ, United Kingdom
- Employer's website: https://www.newsouthgatesurgery.co.uk/