Radisys is a global leader in open telecom solutions and a proud Jio Platforms Limited company. We enable service providers to become digital experience providers through open and disaggregated platforms and solutions. Our end-to-end solutions portfolio spans from digital endpoints to disaggregated and open access and core solutions, to immersive digital applications and engagement platforms while our expert services organization delivers full lifecycle services to help service providers build and operate highly scalable and high-performance networks.
Our people are the key to our success. Our customers are the leaders in their industries. We treat everyone with integrity and respect. If you would like to work for a company that is changing the way the world connects, check out our career opportunities.
Radisys is seeking a Quality Manager to join our team in Bangalore, India. Reporting to the Sr. Director, Global Supply Chain and Operations, the Quality Manager will be responsible for maintaining the company-wide Quality Management System based on ISO 9001 standards and will participate in the early phases of the New Product Introduction (NPI) cycle. This is a highly visible role within Radisys and could be the perfect opportunity for the right candidate to help shape the future of global communications.
Duties and responsibilities
System and product quality
• Assists the Sr. Director, Global Supply Chain and Operations in managing and maintaining the ISO 9001-based Quality Management System across the end-to-end (E2E) value chain.
• Manages the Radisys product realization process and assists in leveraging APQP and Lean PD principles to ensure all product and customer deliverables are met before product launch, starting from the early phases of NPI.
Measure and monitor
• Monitors quality metrics such as First Pass Yield and field returns and ensure corrective and preventive actions (CAPA) are taken and closed on any adverse trends.
• Helps create and manage quality metrics and performance dashboards that give leadership visibility into product and process quality.
Problem solving and corrective action
• Deploys structured problem-solving tools such as 8D, FMEA, fishbone (Ishikawa) diagrams, 5 Whys, and the 7 basic quality tools to identify root causes and resolve complex problems.
• Supports the Continuous Improvement process through initiation & resolution of Corrective Action Requests (CARS) to address design, workmanship, material, and process issues impacting the customer.
• Provides coordination and oversight into the closure of any customer generated by CARS. Coordinates resolution of customer identified issues affecting design, workmanship, material, or process with the applicable Radisys personnel or Integrator.
• Responsible for working with customers, Tech Support and Quality Engineers, to help debug and root-cause failures in certain products.
Continuous improvement
• Uses Lean Six Sigma methodology to drive continuous improvements (DMAIC).
• Helps lead and evangelize Kaizens across cross-functional R&D, operations, and product management teams to stimulate process improvements impacting the company's operational and financial metrics.
• Identifies gaps in people, process, tools & metrics and develops solutions to address gaps.
Cross-functional collaboration
• Works closely with Engineering, Manufacturing Engineering, Planning, Manufacturing, Test, Supply Chain, and Customer Service to improve quality, reduce costs, and maintain on-time delivery.
• Partners with business unit stakeholders keep all quality-related activities aligned with project timelines and, where necessary, ensures actions are executed.
Qualifications
• BS or MS in Electrical Engineering or Computer Engineering with 7+ years of experience in manufacturing or process engineering and a good understanding of the PCBA manufacturing process and system integration. Hands-on experience in a manufacturing engineer or process engineer role is a plus.
• Working knowledge of ISO 9001 Quality Management System requirements; Lean Six Sigma Green Belt or Black Belt certification preferred. ASQ Certified Quality Engineer (CQE) certification is a plus.
• Experience in an electronics manufacturing/integration environment with a proven track record of managing manufacturing processes and quality control at an EMS provider.
• Demonstrated experience in NPI (DFM/DFA/DFE/pFMEA), assembly instructions and BOM structure for boards & systems.
• Strong working knowledge of PDM/ERP/Shopfloor systems, ECO/Deviation processes. Agile PDM working knowledge is a plus.
• Good understanding of industry quality and compliance standards for communications products, such as TL 9000 and NEBS.
• Must be customer-focused, but also willing to work with supply chain partners collaboratively to drive continuous improvement for the long term.
• Demonstrated experience in creating 8D reports, 5 why process, and RCCA (Root Cause Corrective Action).
• Strong interpersonal skills and ability to perform multiple tasks simultaneously.
• Good written and verbal communication skills in English.
• Ability to travel internationally and domestically is required, including trips of several weeks at a time; travel could be up to 20%.
Location Preference:
Bangalore, India