About the role

Based in Blenheim and reporting to the Haptix Brand Manager, you'll be a key link between our customers, sales team and wider business. From first enquiry through to delivery and after-sales follow-up, you'll ensure the details are accurate, communication is clear and nothing gets missed.

Key responsibilities

• Responding to customer enquiries and confirming product and installation requirements.

• Preparing accurate quotes, sales orders and invoices using approved pricing.

• Following up quotes and keeping customer records and sales opportunities up to date.

• Processing supply-only and website orders, and coordinating delivery or collection with the Warehouse.

• Supporting Business Development Managers with lead research, appointments and customer follow-up.

• Coordinating installation handovers with Project Administration and completing after-sales follow-up.

• Identifying, testing and implementing practical AI-supported improvements that reduce repetitive administration and streamline workflows, within company guidelines.

About you

• At least two years' experience in sales support, customer service, administration or a similar coordination role.

• Experience handling enquiries, preparing quotes and maintaining accurate records.

• Strong written and verbal communication skills.

• Excellent attention to detail, organisation and follow-up.

• Confidence using Microsoft Office and customer or business management systems.

• A willingness to trial ideas, share what you learn and help others adopt better ways of working.

• Sound judgement and a calm, practical approach when priorities change.

• Experience with Pipedrive, MoneyWorks or Smartsheet, a relevant business qualification, or hands-on experience using AI to improve a task or process would be an advantage.

Why this role?

• Enjoy variety across customer service, sales support and order coordination.

• Put your interest in AI into practice and contribute to how the team works.

• Work closely with Sales, Accounts, Warehouse and project teams.

• See the impact of your work throughout the customer journey.

Keen to join us?

Apply now with your CV and a short cover letter. We will be shortlisting as applications come in so don’t delay.

Tell us about an AI tool or improvement you’ve tried—at work or in your own projects—and how you would bring that curiosity to Haptix.

Successful candidates will be required to undertake a pre‑employment medical assessment, including Alcohol and Other Drugs testing, which must be negative. You must be legally entitled to work in New Zealand.

We appreciate all applications, but only shortlisted candidates will be contacted for further consideration.