 Manage and optimize Zoho CRM workflows, data automation, and customizations to meet evolving business needs.

 Drive product and tool enhancements, including design, testing, and deployment of new functionalities. Work on Vendor management activities ensuring timely and quality delivery solutions.

 Build and maintain advanced dashboards and analytics reports that provide actionable insights for decision-making.

 Collaborate extensively with cross-functional teams, external vendors, and senior leadership to gather requirements, communicate progress, and ensure smooth change management.

 Act as a change agent to promote user adoption of new IT tools and processes, providing training and support to stakeholders.

 Ensure data governance, quality, and continuous process improvements in reporting and communication workflows.

 Experience /Certification in Scrum / Agile/PMP/PMI or relevant project management techniques

 5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project/vendor management and data analytics.

 Proven expertise in product enhancement, deployment, and IT change management.

 Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting tools.

 Strong vendor management and stakeholder communication skills.

 Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption.