About the role
You’ll take MyHR customer relationships to the next level.
From day one, you’ll be the trusted outsourced HR partner our customers rely on, running a sharp, tailored onboarding process and then sticking around to help leaders make better people decisions, manage risk, and get real value out of the platform.
Key responsibilities
Welcome every new customer personally once the sale’s done, give them clarity on what happens next, then hand over to our technical set-up team
Build a customised onboarding experience around what the customer actually needs, backed by your credibility as an HR professional, so they see value fast
Get to know your customers’ businesses, people, and priorities, and spot the moments to deepen engagement
Help shape and evolve our account management approach, including how we support key accounts and add value consistently
Host webinars, events, and customer training sessions
Work with the Head of Customer ANZ and CPO to help shape pricing and new service options
About you
You know HR and employment law inside out, and you keep learning
You translate what customers say into what they actually need, even when they don’t have the HR vocabulary for it
You’re commercially switched on, you get how businesses actually run
You don’t need to be technical, but you’re comfortable with software and pick up new tools fast
You make it easy, that’s not a slogan, it’s how you work
You’re flexible, calm under pressure, and genuinely good with people
You adapt your style to the person in front of you, and you back yourself as a trusted expert
About us
MyHR is the HR department for organisations without one. We pair expert HR professionals with world-class software to give customers a seamless, compliant, and genuinely human experience, practical and cost-effective, not painful. For over a decade we’ve supported businesses and not-for-profits across New Zealand, Australia, and Canada, building a brand people actually trust.
MyHR. A better way to do HR.