Job summary

Administrator / Receptionist -New Forest East Community Mental Health Treatment Team

Band 2 - Part-Time (15 Hours per Week). Location: Totton, Southampton. Working Days: Thursday and Friday

Are you an organised and proactive administrator with excellent communication skills? Do you enjoy working as part of a supportive team and making a positive difference to people accessing mental health services?

We are seeking a friendly and reliable Administrator / Receptionist to join the New Forest East Community Mental Health Treatment Team. This rewarding role is central to the smooth and effective running of our service, providing high-quality administrative support to colleagues, service users, and partner agencies.

As a key member of our administrative team, you will be responsible for a wide range of reception and office duties, ensuring service users receive a professional and responsive experience.

This is an excellent opportunity to join a dedicated mental health team and contribute to improving the experience of people accessing essential services within the community. You will work in a welcoming and supportive environment where your contribution is valued and recognised.

If you are organised, motivated, and passionate about providing excellent administrative support, we would love to hear from you.

Main duties of the job

Answer and manage calls through a busy switchboard.

Monitor and respond to enquiries through the team's generic email inbox.

Provide professional support to service users, carers, and partner agencies.

Maintain accurate records and administration systems.

Order office supplies and equipment as required.

Support the team with a variety of general administrative duties.

Ensure information is handled confidentially and in accordance with organisational policies.

Details

• Date posted: 02 November 2026
• Closing date: 15 November 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 to £25,272 a year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 348-SSW-13074
• Job locations: Anchor House, 67-69 Ringwood Road, Totton, Southampton, Hampshire, SO40 8DX, United Kingdom

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• English to GCSE/O level grade A-C

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Employer details

• Employer name: Hampshire and Isle of Wight Healthcare NHS Foundation Trust
• Address: Anchor House, 67-69 Ringwood Road, Totton, Southampton, Hampshire, SO40 8DX, United Kingdom
• Employer's website: https://hiowhealthcare.nhs.uk/