Role purpose
You will own database managed services for our customers, covering SQL Server and Oracle across production and DR environments. Several of these customers require onshore-only access for compliance, so you will be our lead onshore DBA.
You will also deliver database projects, including assessments and migrations to Azure SQL and Azure Database for PostgreSQL. You will work with an offshore DBA who covers customers that allow offshore support and backs you up on shared work.
Key responsibilities
Desirable
You will own database managed services for our customers, covering SQL Server and Oracle across production and DR environments. Several of these customers require onshore-only access for compliance, so you will be our lead onshore DBA.
You will also deliver database projects, including assessments and migrations to Azure SQL and Azure Database for PostgreSQL. You will work with an offshore DBA who covers customers that allow offshore support and backs you up on shared work.
Key responsibilities
- Deliver the daily, weekly and monthly database tasks in each customer's RACI, including service checks, backup verification, job and log review, disk and capacity monitoring, and blocking and performance analysis.
- Produce the daily, weekly and monthly summary reports, health checks, baseline comparisons and capacity forecasts.
- Maintain database security and operator access levels in line with customer and Nexon policy.
- Own the SQL configuration standard for each customer.
- Troubleshoot and resolve database incidents and requests within SLA, and document the fix.
- Manage third-party and vendor escalations through to resolution.
- Patch, upgrade and maintain SQL Server and Oracle environments.
- Take part in the after-hours on-call roster.
- 5+ years administering SQL Server in production, including Always On availability groups, backup and recovery, and performance tuning.
- Working experience administering Oracle 19c, including RMAN and Data Guard.
- Experience in a managed service provider or multi-customer environment, working to SLAs and RACIs.
- Strong T-SQL and PowerShell scripting for automation and reporting.
- At least one database migration to Azure delivered.
- Clear written and verbal communication with customers and internal teams.
Desirable
- Azure Database Administrator Associate (DP-300) already held.
- Oracle Certified Professional.
- Experience with Azure Database for PostgreSQL or Oracle-to-PostgreSQL conversion.
- Familiarity with Microsoft Fabric and modern data platforms.
- Ability to obtain an Australian Government baseline security clearance.