About Us:

At Fidelity Life, we take pride in our role in New Zealand's Growth Story, safeguarding the way of life for New Zealanders for over 50 years. Our success contributes directly to the growth of New Zealand, through our shareholders, customers, and people, making us a unique player in the market. As a trusted and dedicated contributor to protecting New Zealanders, we invite you to join our team and make a meaningful impact.

Role Overview:

As an Existing Business Consultant, you will support the day-to-day administration of existing policies, ensuring requests and policy alterations are completed efficiently, accurately and in line with customer expectations. You will work closely with customers, advisers and teams across Fidelity Life, building strong relationships and helping information flow smoothly across the business.

Key Responsibilities:

Process alterations and administration for existing policies accurately and efficiently across Fidelity Life systems.
Provide customers and advisers with clear, timely email responses in simple English.
Build and maintain strong working relationships with customers, advisers, team members and internal stakeholders.
Follow procedures carefully, identify quality issues and take action to correct them.
Support the wider Administration team and assist other areas of the business when required.
Take ownership of commitments, use initiative and look for better ways to deliver your work.
Follow Fidelity Life’s health and safety, risk, compliance, privacy and information security requirements.

Qualifications:

At least one year of customer service experience in a similar role or environment.

Experience:

Experience in life insurance administration is advantageous.

Skills:

Strong attention to detail and accurate data-entry skills.
Confident working across a range of systems and platforms and good at manual processes.
Excellent written and verbal communication skills, including a high standard of written English.
Ability to work effectively both independently and as part of a team, driving quality and accuracy
A customer-focused approach, with initiative, resilience and a willingness to learn and act on feedback.

Why Join Us?

This is an opportunity to build your insurance administration experience in a collaborative, customer-focused team. You will contribute to work that supports New Zealanders, develop strong relationships across the business and help deliver an efficient, high-quality experience for customers and advisers.

Apply Now:

If you are ready to take on this exciting challenge and meet the qualifications above, we want to hear from you! Please apply now and we will be in touch soon.

Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Recruitment agencies: Please be aware that we have established partnerships with a small number of preferred suppliers and will not engage with unsolicited communication from agencies outside of this pool.