Job summary

The Podiatry Service at The John Anthony Centre is seeking a skilled, well-motivated Administrative Assistant to join our friendly and dedicated administrative team.

This is a 30 hour post, though part-time hours will be considered for the right candidate, with a minimum of 25 hours.

You will work closely with--and be fully supported by--our experienced administrator within a well-established service based at Kidderminster Health Centre.

We are looking for an individual who is self-driven, reliable, and able to work effectively both independently and as part of a team. Strong communication skills and a positive, proactive approach are essential.

You will receive full Trust and Service Induction, along with ongoing guidance and supervision from our existing team to help you settle into the role and develop confidently.

We are committed to supporting flexible working and are happy to discuss working patterns that meet individual needs while ensuring the smooth running of the service

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

Main duties of the job

A role in our team offers a welcoming, supportive environment where your contribution truly matters. Each day brings variety and purpose: you'll handle and organise incoming and outgoing mail, respond to emails promptly, speak with patients, carers and colleagues over the phone, process referrals, book appointments for the clinical team, arrange home visits, maintain supplies, and carry out a range of general administrative tasks that keep the service running smoothly.

You'll be based in a friendly office setting, working closely with our podiatrists to ensure their clinical day flows effortlessly. From coordinating referrals and appointments to providing practical support throughout the day, you'll play a key part in helping them deliver excellent patient care.

Although you'll work independently, you'll always have guidance from the senior administrator and strong connections with the wider admin team across community podiatry. It's a place where people look out for one another, share knowledge, and collaborate to make the service the best it can be.

Details

• Date posted: 27 October 2026
• Closing date: 10 November 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year pro rata per annum
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 798-8398058
• Job locations: John Anthony Centre, Newtown Road, Worcester, WR5 1JF, United Kingdom

Job description

Job responsibilities

Undertake administrative duties specific to the role eg typing standard keyboard skills required, data inputting, filing, scanning, referral processing, adding appointments to clinicians diaries and home visits.

Add new patient spells and referral on the system in a timely manner.

Answer and deal with telephone enquiries in a professional manner seeking guidance as required, recording details accurately and forwarding to the relevant member of the team in a timely manner

Process incoming and outgoing mail

Order and maintain stock supplies

Prepare for and attend appraisal meetings and participate in any relevant training programmes required by the Trust

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

• Educated to vocational level 2 in Business Administration OR Good general education with a minimum of 2 GCSEs at grade 9-4 (*A-C) with good IT skills OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 vocational qualification on appointment to post

Experience

Essential

• Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Desirable

• Previous, relevant NHS experience

Knowledge

Essential

• Working knowledge of Microsoft Office: Word, Excel, Outlook

Skills & Abilities

Essential

• Good organisational skills
• Ability to communicate clearly and effectively in English in both verbal and written formats

Additional Criteria

Essential

• Professional manner - as a representative of the Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website Staff benefits | Herefordshire and Worcestershire Health and Care NHS Trust

Sharing your data -As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Employer details

• Employer name: Herefordshire and Worcestershire Health and Care NHS Trust
• Address: John Anthony Centre, Newtown Road, Worcester, WR5 1JF, United Kingdom
• Employer's website: https://www.hacw.nhs.uk/careers