Job Summary

Responsible for effectively coordinating the sales and operational activities of the Branch Office with a view to maintaining competitiveness and to increase market share and become an integral and profitable branch by performing the following duties. Supervise and manage the staff at his/her branch office. 

Duties & Functions 

Essential: 

· Directly supervises the Operations Manager and departmental Supervisors of the Branch Office. 

· Assist Branch Manager in creating and implementing policies & procedures to ensure that the Branch Office is profitable. 

· Coordinate rate negotiations with the airlines to obtain competitive rates for the Branch Office. 

· Advise staff on import, export and logistics regulations. 

· Coordinate with the Customs House Broker to advise staff on import regulations. 

· In conjunction with the Operations Manager, verify the validity of all export shipment documentation. 

· Assist with the Accounting of the Branch Office. 

· Troubleshoot shipment problems. 

· Investigate operational mistakes, advise staff on corrective action, implement procedures to ensure future compliance. 

· Assist with Branch Office sales efforts. 

· Comply and ensure adherence to NNR Global Logistics USA standards and regulations to encourage safe and efficient business operations. 

· Assist with interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. 

· Perform other duties as requested from management. 

QUALIFICATION STANDARDS 

Education & Experience: 

· Minimum Associate degree. 

· Bachelor’s degree preferred. 

· 5 years experience in the international freight forwarding industry. 

· 2 years experience working with DG freight. 

· Proficient in Microsoft applications including Excel, Outlook, PowerPoint, etc. 

· Employee must have a broad understanding of sales techniques. 

· Employee must have excellent organizational and communications skills and be able to motivate the local staff. 

Physical requirements: 

· Flexible and long hours sometimes required. 

· Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects. 

· Employee must have a valid driver’s license.