About the role
This is a part-time service and repair role at our North Shore store, focused on delivering high-quality customer experiences. The role suits someone with knowledge or eagerness for bicycles and eBikes, with background knowledge or experience in electronics and NZ-based customer service experience in retail. Being a small business, candidates will need to be comfortable being versatile and to step up where needed within the scope of their role.
The role will begin with a 2-day per week schedule, working alongside other technicians, but with the offer to scale up to a larger schedule subsequently.
Key responsibilities
Service and repair of bicycles and eBikes
Deliver high-quality customer experiences
Share knowledge with customers and engage in conversations with existing and prospective customers
Listen and understand customers' needs and recommend products accordingly
Explain technical details in ways customers can understand and relate to their own needs
Work with microelectronics soldering and basic electronics systems
Diagnose problems with isolated components
Maintain an organized work space and contribute to improvements
Work independently and at times alone
About you
Background knowledge or experience with electronics
NZ-based customer service experience in retail
Knowledge or eagerness with bicycles and eBikes
Sufficient knowledge and/or experience with electronics: microelectronics soldering, basic understanding of electronics systems, understanding of methods to diagnose problems with isolated components
Strong people skills and enthusiasm when holding conversations with customers
Ability to listen and understand customers' needs
Ability to learn and explain technical details in a way customers can understand
Ability to learn and work quickly, with high level of attention to detail and care for health and safety
Confidence working independently
NZ residency or valid NZ work visa required
About us
Electrify.NZ is New Zealand's only nationwide e-bike specialist retailer. At Electrify NZ we aim to have the best customer service and workshops in the business.