Calling to the customers to remind their due date of installment.

·         Reminder calls to delinquent customers who failed to make the EMI payment.

·         Explain the consequences to customer of not paying on time.

·         Provide the options of payment channels for making the payment.

·         Fix appointment for the field collections team if customer asks for collecting payment from home.

·         Follow up with the customers till the payment is received.

·         Ensure that all details of the calls & update on collections is updated on the system as per the process.