About the role
This is a customer service role on the shop floor at Device Repair Guy, where you'll assist with day-to-day customer service operations. You will be responsible for front desk duties and engaging with customers. You don't need to be a technician, but you should feel confident discussing customer devices (phones, laptops) and the hardware or software issues they may face, as this is a customer-facing role.
Key responsibilities
- Serve customers in-store, via email, and over the phone
- Provide and follow up on service quotes
- Ensure customer accounts are up to date with payments
- Maintain a clean and organized shop environment
- Support the technician by booking repair jobs and updating customers on repair progress
- Discuss customer needs and offer advice on products, pricing, warranties, and usage
- Demonstrate and explain our products and services to customers
- Sell mobile devices, accessories, and peripherals
- Process payments and prepare sales invoices
- Assist in stock management, including inventories and stock takes
About you
- Confidence talking to customers about technology
- Clear verbal and written communication
- Professional appearance and attitude
- Tech savvy
- NZ residency or Citizenship required
About us
Device Repair Guy specializes in retail and repairs of personal electronics, including phones and laptops.