HIRE FAST is seeking an experienced and hands-on Operations Team Lead to join our Global Digital Solutions (GDS) team.
In this role, you will be responsible for managing day-to-day scanning and digitization operations for a large-scale, high-volume, and time-sensitive project in Tamil Nadu, India, leading a team of at least 30 personnel while ensuring strict adherence to productivity, quality, and information security standards.
You will join a dynamic Global Digital Solutions team dedicated to delivering seamless document management, imaging, and digital transformation services to our enterprise and public sector clients.
What You’ll Bring
The ideal candidate will have:
- 5+ years of experience in scanning, digitization, Business Process Outsourcing (BPO) , document management, or high-volume operations, with at least 3 years of team leadership experience managing teams of 30 or more.
- Strong knowledge of high-volume digitization workflows, image quality parameters, Management Information Systems (MIS) reporting, and Optical Character Recognition (OCR) tools.
- Proven ability in workforce management, target achievement, quality assurance, root cause analysis, and problem-solving under tight project timelines.
- Fluent communication skills in Tamil (spoken, read, and written) with a notice period of less than 30 days (immediate joiners preferred); a Bachelor’s degree in Business Administration, Operations Management, Commerce, or a related field is preferred.
Category: Operations Group
HIRE FAST is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
HIRE FAST helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
What You’ll Do
In this role, you will:
- Responsibility 1: Lead daily scanning and digitization activities, managing a team of at least 30 personnel across shift rosters to meet daily production targets and ensure optimal equipment and resource utilization.
- Responsibility 2: Collaborate with project managers, client representatives, quality control teams, and information technology support to resolve operational queries and maintain smooth cross-functional coordination.
- Responsibility 3: Ensure compliance with organizational standards, project-specific Standard Operating Procedures (SOPs) , information security controls, and document custody protocols.