Maintain MIS for Allocated Pool

• Tracking Callers productivity

 

• Inspire / motivate callers to achieve targets

 

• Sending Pick-up files to FPRs

 

• Co-ordinate with product field FPRs

 

• Identifying critical cases and act accordingly

 

• Prepare strategies for achieving Team targets

 

• Coordinate with Collection agencies

 

• Handling Escalation calls /agitated customers

 

• Performance review of callers on daily weekly monthly basis

 

• Plan for absenteeism in the team and ensure smooth work flow

 

• Liaise between different departments