Join Our Team at Mental Health NZ!
Make a Difference Every Day in Our Residential Mental Health Service in New Plymouth
- Permanent, full-time position – 40 hours per week
- Based at our long-term residential mental health support service New Plymouth
- Level 4 Mental Health and Wellbeing qualification preferred, or willingness to achieve this within 12 months
Are you passionate about supporting people to achieve their recovery and wellbeing goals?
At Mental Health NZ, we believe in the power of compassion, resilience, and community. We are dedicated to creating an inclusive workplace that celebrates and values diversity, reflecting the communities we serve. If you are passionate about supporting people with complex mental health needs to live meaningful and fulfilling lives, we would love to hear from you.
Who we are | Ko wai mātou
Mental Health NZ is part of New Zealand Health Group. Our vision is to enhance the wellbeing of New Zealanders by supporting tangata whaiora to determine and realise their goals and aspirations. We partner with people, their whānau and wider networks to provide high-quality support that builds on individual strengths. We are committed to Te Tiriti o Waitangi and equitable outcomes for Māori.
About the role | He kōrero whakamārama mō tēnei tūranga
We are seeking a dedicated Recovery Facilitator to join our long-term residential mental health support service in Highlands Park, New Plymouth.
You will provide day-to-day support to residents with complex and enduring mental health needs, helping them work towards their individual recovery goals while maximising their wellbeing, independence and quality of life.
The role includes mental health and wellbeing support, medication administration, assistance with activities of daily living, behavioural support, risk management and maintaining a safe and therapeutic living environment.
In this role, you will:
- Support residents to achieve their individual recovery and wellbeing goals.
- Provide person-centred mental health and day-to-day residential support.
- Support medication administration and activities of daily living.
- Use de-escalation, professional boundaries and risk-management strategies when supporting residents experiencing distress or behavioural challenges.
- Help maintain a safe, respectful and therapeutic residential environment.
- Support residents to build independence, confidence and greater autonomy.
- Assist residents to attend appointments, shopping, recreational activities and other community-based opportunities.
- Work collaboratively with your team while also being confident working independently when required.
- Maintain accurate documentation and professional communication.
- Uphold Te Tiriti o Waitangi in daily practice and support equitable outcomes for Māori.
He Kōrero Mōu | About You
You are compassionate, calm and resilient, with a genuine passion for supporting people experiencing mental health challenges. You understand the importance of professional boundaries and can maintain a therapeutic approach during challenging situations or periods of heightened distress.
You will be comfortable working both independently and alongside other Recovery Facilitators within a 24/7 residential environment.
To be successful, you will ideally have:
- At least one year of experience working in mental health, residential support, health, social services or a related field.
- Experience supporting people with complex and enduring mental health needs, behavioural challenges or elevated levels of distress.
- Strong skills in de-escalation, professional boundary setting, conflict resolution and risk awareness.
- The ability to remain calm, professional and therapeutic in challenging situations.
- Experience supporting people to achieve recovery and wellbeing goals, preferably within a residential environment.
- Strong communication and documentation skills.
- The ability to work both autonomously and as part of a team.
What you will bring | Ngā tohungatanga mō tēnei tūranga
A Level 4 qualification in Mental Health and Wellbeing or an equivalent relevant qualification is preferred.
If you do not currently hold a Level 4 qualification, you must be willing to work towards and attain this within 12 months of commencing employment.
You will also need to be able to successfully complete the required Police Vetting as part of the pre-employment process.
Your hours
This is a permanent, full-time position working 40 hours per week within a 24/7 rostered residential service.
- AM Shift: 7:00am – 5:00pm
- PM Shift: 11:00am – 9:00pm
- Wake Over Shift: 9:00pm – 7:00am
This position would be hired to work a full-time wake over roster, including weekends and public holidays. We understand candidates may have existing commitments and reasonable availability requirements can be discussed during the recruitment process; however, flexibility across all shift types is strongly preferred.
Why choose us | He aha ai mātou
At Mental Health NZ, you will join a team focused on making a meaningful difference in the lives of the people we support.
We offer:
- Competitive salary + KiwiSaver
- EAP support
- Respectful and inclusive workplace culture
- Career development opportunities
- Permanent, full-time employment
- The opportunity to support people to achieve meaningful recovery, wellbeing and independence goals
Applications Close | Te katinga o tēnei whai tūranga: 27 November 2026
Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.