Location: Christchurch or Auckland | Full-time, 42.5 hours per week | Hours: Monday to Friday, 8:00am – 5:00pm
Looking for a role where no two days are the same? We're seeking a proactive and organised Customer Service Representative to join our team. You'll be the first point of contact for customer enquiries, working closely with our transport and warehousing teams, as well as external carriers and courier partners, to ensure our customers receive outstanding service and support.
What's in it for you?
Guaranteed 42.5 hours per week
Monday to Friday role with weekends free
Supportive and collaborative team environment
Ongoing training and development opportunities
Employee benefits and recognition programmes
Opportunity to grow your career within a successful NZ-owned logistics business
About the Role
As a Customer Service Representative, you'll play an important role in ensuring customer enquiries are resolved quickly and professionally. Working closely with customers, suppliers, operational teams, carriers, and couriers, you'll help keep freight moving while delivering a positive customer experience.
Key responsibilities include:
Responding to customer phone and email enquiries
Investigating and resolving customer queries and transport issues
Assisting customers with order enquiries, shipment tracking, and service requests
Building strong relationships with customers and suppliers
Coordinating with external carriers and courier partners to resolve enquiries and provide updates
Working collaboratively with operational teams across the business
Providing timely and professional communication at all times
What You'll Bring
We're looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.
Previous customer service experience
Solid administration experience and strong computer skills
Excellent time management and organisational skills
The ability to work independently and manage competing priorities
Strong attention to detail and accuracy
Outstanding verbal and written communication skills
A positive, proactive, and solutions-focused attitude
Experience within transport, logistics, warehousing, or supply chain environments is desirable
About Us
Sorted Logistics is a proudly New Zealand-owned logistics company with a strong family culture and a fresh, innovative approach to the industry. We work hard, support one another, and take pride in what we do.
Our mission: To develop great people who deliver exceptional results
How to Apply
Sound like the opportunity you've been looking for? We'd love to hear from you. Click Apply Now to submit your application.
Please note: Applicants must be legally entitled to work in New Zealand. Any offer of employment will be subject to satisfactory pre-employment checks, including a Ministry of Justice criminal history check and drug and alcohol testing.