The Senior Assistant Director of Residential Success/Resident Director is responsible for the daily management of the Residential Success Program (“RSP”), supporting the mission of the University by developing residential living environments conducive to student learning and academic success while respecting, appreciating, and advocating for the diversity of our student population and supporting the holistic development of approximately 200 campus residents. The Senior Assistant Director/RD will be primarily responsible for the full process of hiring and training of the student team and ensuring the student employees comply with departmental and institutional policies and procedures. As a member of the Residence Life team, this position is expected to work some nights and weekends to assist with campus events and to fulfill on call duty responsibilities. This is a full time live-in/on campus residence role.

Responsibilities include, but are not limited to

Staff Supervision, Development, Recruitment and Training

Supervises and supports the professional development of approximately 95 staff members, including Resident Success Representatives (RSRs), Resident Assistants (RAs), and a Graduate Assistant (GA).
Coordinates staff recruitment, training sessions, and meetings for RAs, Student Coordinators (SCs), Shift Coordinators (RSSCs), and RSRs.
Ensures student staff schedules and related information are accurately reflected across all applicable systems and records, including When I Work, the department website, permanent masters, staff lists, and Student Agreement Forms.

Residential Leadership, Student Support and Community Development

Manages a residential area of approximately two hundred residents, including overall responsibility for the residential community, building operations, and occupancy.
Oversees the planning and execution of residence hall programs by the RAs.
Provides leadership and support in addressing resident concerns and promoting a positive residential experience.
Administers the Restricted Access and Banned List for all residence halls and distributes communications to RSR staff regarding approved events and guests.

Residential Success Program Administration and Operations

Reviews staff duty logs for RSRs and RAs.
Oversees the Resident Success email account, calendar, and website with assistance from the Residence Success Graduate Assistant.
Oversees the guest-management process through Slate and StarRez when RSR booths are closed or unstaffed.
Supports the daily administration and operational effectiveness of the Residential Success program.

Budget, Technology, Facilities and Operational Management

Manages the RSR and residence hall budgets, including labor accounts, supplies, technology services and products, training, programming, and staff-development expenses.
Manages residence hall facilities and occupancy in collaboration with the Graduate Assistant.
Oversees the RSR booth T-Monitor system, including system upgrades.
Assists with StarRez electronic Room Condition Report (eRCR) processing, platform management, system upgrades, and staff training.
Supports additional StarRez projects and the implementation of new products as directed by the Executive Director.

Departmental Leadership, Crisis Response and Special Projects

Supports departmental initiatives and special projects as assigned by the Executive Director.
Responds to urgent student, facility, staffing, and operational matters and assists with departmental crisis-response efforts.
Collaborates with departmental staff and University partners to support students and address emerging residential needs.
Performs other related duties as assigned to support students and departmental operations.

Qualifications

Master’s degree required.
2-3 years supervisory experience.
Demonstrated effective interpersonal, organizational and time management skills.
Detail oriented, able to exercise good judgment and discretion and capable of handling sensitive information.
Proficiency in Microsoft suite applications, StarRez, Banner, T-Monitor and Slate.