To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination process. To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel. To effectively implement policies, procedures through Front Office personnel. To daily supervise front office services and staffing. To ensure accurate patient invoicing, billing, refunds etc. and resolve all problems associated with patient billing. To ensure efficient functioning of Front Office personnel/ processes/ systems. To ensure FO Team awareness and readiness for emergency patient handling roles. To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services. To coordinate with medical staff and other departments on behalf of Front Office Team. To conduct & coordinate training programs for front office team. To be well groomed, punctual & adhere to company policies and practices. To have complete orientation of QMS and EMS system of Hospital. To have complete Awareness about Disaster Management Programme (DMP) of the hospital. To comply with the service quality Process, environmental & occupational issues & policies of the respective area. To comply with patient safety policy. To ensure safe utilization of equipment and proper waste disposal system. MCI, hospital and nursing homes. IV. KEY PERFORMANCE INDICATORS IPD Bill dispatch TAT within 4 days in 90% cases. Estimate Accuracy. PHP TAT as per the standards laid down in IMS & NABH Process in 90% cases. 95% Compliance with planned training by the department. Less than 1% error in billing and payment recovery