Job Title: Club Supervisor

Location: Siaya County, Kenya

Our client is seeking a dynamic and experienced Club Supervisor to oversee the daily operations of a vibrant hospitality establishment in Siaya County. The ideal candidate will be responsible for ensuring exceptional customer service, efficient operations, and overall profitability of the club.

• Oversee the day-to-day operations of the club, ensuring smooth service delivery across all departments

• Manage and supervise staff, including recruitment, training, scheduling, and performance evaluation

• Ensure high standards of customer service and handle customer feedback or complaints professionally

• Monitor inventory levels, procurement, and stock control of food, beverages, and supplies

• Develop and implement sales and marketing strategies to drive revenue growth

• Ensure compliance with health, safety, and licensing regulations

• Prepare and manage budgets, financial reports, and cost control measures

• Coordinate events, promotions, and entertainment activities to enhance customer experience

• Maintain cleanliness, ambiance, and overall club standards

Qualifications & Requirements

• Diploma in Hospitality Management or a related field

• Strong leadership, team management, and interpersonal skills

• Excellent customer service and communication skills

• Good financial management and budgeting skills

• Knowledge of health, safety, and licensing regulations

• Ability to work flexible hours, including evenings, weekends, and public holidays