Home Care Intake Coordinator
St. Louis, Missouri
Home Care Intake Coordinator
Location: St. Louis, MO
Employment Type: Full-Time, In-Office
Salary: $18–$22 per hour
About Rockaway Home Care
Rockaway Home Care is a home care agency committed to providing compassionate, individualized care to patients in their homes and communities. Guided by our philosophy, "You're not a patient, you're family," we strive to create a supportive environment for both the patients we serve and the employees who make our work possible.
Our Home Care Intake Coordinators play an essential role in helping consumers access the services and support they need to remain comfortably and independently in their homes.
The Role
As a Home Care Intake Coordinator with Rockaway Home Care, you'll have the opportunity to make a meaningful difference in the lives of consumers and their families. With our commitment to providing high-quality, compassionate home care services, you'll be a vital part of our mission to help consumers navigate the enrollment process for Consumer Directed Services (CDS).
You'll serve as a primary point of contact for new referrals, ensuring consumer information is accurately documented, eligibility is verified, enrollment paperwork is completed, and referrals move forward efficiently.
If you're organized, dependable, detail-oriented, and passionate about helping others, we want to hear from you!
Your Organization. Your Communication. Your Impact.
We understand that a successful intake process requires more than completing paperwork. Clear communication, accurate documentation, consistent follow-up, and attention to detail are essential to helping consumers and their families move through enrollment.
As part of our St. Louis office team, you'll help ensure referrals are processed accurately and efficiently while providing a professional and supportive experience for everyone involved.
Compensation & Benefits
Competitive Pay: $18–$22 per hour
Employment Type: Full-time, in-office position
Supportive Team: Work in a collaborative and supportive office environment
Professional Growth: Opportunities for professional growth and development
Responsibilities
As a Home Care Intake Coordinator with Rockaway Home Care, you will support the intake and enrollment process for Consumer Directed Services (CDS), ensuring referrals are handled accurately, professionally, and efficiently.
Your responsibilities will include:
Receive and process new CDS referrals by phone, email, and fax
Enter, review, and verify consumer information in internal systems
Contact consumers and their families to explain the enrollment process and gather required information
Verify eligibility and complete enrollment paperwork
Follow up with consumers, families, and referral sources to obtain missing documents
Maintain accurate records and ensure intake documentation is complete
Communicate professionally with consumers, families, referral partners, and internal team members
Track pending referrals and follow up to meet processing deadlines
Identify missing information or issues that may delay enrollment and take appropriate action
Help ensure a smooth and timely transition through the intake process
Qualifications
At least one year of administrative, intake, data entry, or customer service experience preferred
Healthcare or home care experience is a plus but not required
Strong verbal and written communication skills
Comfortable with data entry, Microsoft Office, and learning new computer systems
Excellent organizational skills and attention to detail
Ability to manage multiple tasks and meet deadlines
Strong follow-up skills and a proactive approach to problem-solving
Self-motivated, dependable, and able to work independently
Professional, courteous, and team-oriented approach
Apply Today
Ready for a Home Care Intake Coordinator opportunity where your organization, communication, and attention to detail can make a meaningful difference?
Join Rockaway Home Care and help consumers and their families navigate the Consumer Directed Services (CDS) enrollment process in St. Louis, Missouri.
Apply today to become part of our supportive office team and contribute to a smooth, efficient, and compassionate intake experience.
Rockaway Home Care is an Equal Opportunity Employer.
Location: 4179 Crescent Dr, St. Louis, MO 63129, USA, St. Louis, Missouri