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Home · Foley Hospitality · Duty Manager | Soul Bar & Bistro

Lead the floor at one of Auckland's most awarded restaurants.

For 25 years, SOUL Bar & Bistro has set the standard on Viaduct Harbour. We hold a Cuisine 2 Hat award, consistent placing in the Viva Top 50 Restaurants, and a Tripadvisor Travellers' Choice award placing us in the top 10% worldwide. We serve around 2,000 covers a week, lunch and dinner, seven days.

We're looking for an experienced Front of House Duty Manager to run that floor. You'll lead a team of up to 20 through some of the busiest services in the city, working alongside a senior management team that backs you.

The role

  • Run lunch and dinner service end to end: reservations, seating, table turns, waitlist and flow

  • Lead, position and support a team of up to 20 through high-volume service

  • Coach and develop your team, with the structured in-house training we've built at Soul

  • Handle guest feedback, complaints and curveballs calmly, and turn them around

  • Manage intoxication and conflict confidently and appropriately

  • Control labour and operational costs, and handle cash and cashiering accurately

  • Work in step with the kitchen and bar so service stays seamless

You'll bring

  • At least two years as a Duty Manager (or equivalent) in a high-volume venue, ideally 1,000+ covers a week

  • A proven record of leading, coaching and holding a team to a standard

  • Sound judgement under pressure, and a calm presence when service goes sideways

  • Strong wine, beer and spirits knowledge

  • Good numeracy, with a working understanding of labour and budgets

  • Flexibility for a rotating roster including evenings and weekends

What we offer

  • $30–$33 per hour, negotiable depending on experience, on a permanent full-time basis (30–40 hours a week)

  • Real progression across Foley Hospitality Group's venues nationwide

  • Ongoing training and development, with a clear path for people who want to step up

  • 20% staff discount across our venues

  • Tips, staff meals and drinks

  • A birthday day off after a year with us

If you've run a busy floor and want to do it somewhere that takes hospitality seriously, we'd love to hear from you. Apply today.