Job Title - Senior Executive - Customer Relations
Experience: 3 to 5yrs
Responsibilities:
- Pre- Disbursement Activity:
- Handling foot falls at the dealerships and dealership related activities.
- Field Investigating Activity.
- Lead generation through promotional activities conducted by SFL.
- Collection of prospective customer information.
- Disbursement:
- Processing application for approval.
- Obtaining documents from customers for payment.
- Collection invoice/Insurance and other respective papers.
- Processing the loan documents for payment.
- Post Disbursement:
- Confirmation of delivery of vehicle finance processed.
- Collection of registration certificate if applicable.
- Collection of insurance policy if applicable.
- Recovery Management:
- Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
- Customer relations and cross selling:
- Responding to customer queries and grievances and providing timely information and redressal.
- Exploring favorable cross selling opportunities with the customers.