Looking for a role that offers flexibility, variety and the opportunity to play a key role in one of Wānaka's most unique tourism businesses?
Wildwire is seeking an organised, proactive and people-focused Bookings & Operations Administrator to join our team and help keep our bookings, administration and day-to-day operations running smoothly.
This is a permanent role where you'll support our guests, guides and Directors by coordinating bookings, managing administration, maintaining operational information and helping ensure every day runs smoothly.
Simply put, this is the role that keeps everything connected. You'll be the glue that holds the team together.
About Wildwire
Wildwire is a locally owned adventure tourism business delivering unforgettable waterfall climbing and canyoning experiences at Twin Falls, Wānaka.
We're passionate about showcasing one of New Zealand's most spectacular locations to local, national and international visitors. We pride ourselves on creating safe, professional and memorable experiences, supported by a close-knit team that genuinely enjoys working together.
About the Role
This role combines customer service, administration and operations coordination in a dynamic tourism environment.
Key responsibilities include:
Managing guest enquiries and bookings
Providing exceptional customer service
Maintaining accurate booking and operational information
Coordinating communication between guides, suppliers and Directors
Supporting day-to-day operational planning
Maintaining business records, systems and documentation
Identifying opportunities to improve processes and efficiencies
You'll be the central point of coordination, ensuring information flows smoothly across the business and helping our team deliver exceptional experiences every day.
Hours & Flexibility
This is a permanent position with seasonal and variable hours that reflect the nature of our tourism business.
The role provides minimum guaranteed hours of:
20 hours per week during the quieter winter months (May, July and August)
30 hours per week during the shoulder seasons (September, February, March and April)
40 hours per week during the peak tourism season (October to January)
Additional hours may be available during busier periods as demand increases and can be worked by mutual agreement between Wildwire and the successful candidate.
Wildwire also undertakes an annual winter shutdown, typically during June, allowing the team an opportunity to recharge during the quietest period of the year. The exact timing and duration of this shutdown may vary from year to year depending on operational requirements.
Hours are rostered across a seven-day operational week and may vary depending on guest demand, weather conditions and operational requirements.
We recognise flexibility works both ways and are open to discussing availability, roster preferences and working arrangements. Where possible, we will work with the successful candidate to accommodate individual preferences, provided they align with operational requirements.
About You
You'll thrive in this role if you:
Love being organised and keeping multiple moving parts on track
Enjoy supporting a busy team
Have strong administration and customer service skills
Communicate confidently and professionally
Learn systems and technology quickly
Remain calm and adaptable when priorities change
Take pride in accuracy and attention to detail
Enjoy solving problems and making things happen
Experience in administration, tourism, hospitality, customer service or operational coordination would be highly regarded.
Why Join Wildwire?
Work in one of New Zealand's most stunning locations
Enjoy a permanent role with flexibility and seasonal variety
Join a passionate and supportive team
Play a genuinely important role in the success of the business
Help create memorable experiences for local, national and international guests
Be part of New Zealand's thriving tourism industry
If you're someone who enjoys bringing order to chaos, loves helping people and wants a role where your contribution truly matters, we'd love to hear from you.
Apply now with your CV and a brief cover letter telling us why you'd be a great fit for Wildwire.