Assistant Manager Distribution Brown Elephant at Howard Brown Health in Chicago, Illinois

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

Why Join Us?

Be part of a mission-driven organization dedicated to health equity and social justice.
Work in a supportive, inclusive, and culturally competent environment.
Access to continuous learning opportunities and professional development.
Comprehensive benefits package.
Contribute to groundbreaking health initiatives and research.

Benefits

Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
- BCBS HMO, PPO, and PPO Select Plans
- BCBS Dental
- BCBS Vision

Paid Time Off:

3-weeks paid vacation and 1-week of personal time
12 accrued sick days per year
10 paid holidays, including Juneteenth
PTO Exchange allows employees to turn unused PTO into liquid assets

401k program with up to 5% employer match after 90 days
Employer-paid basic life insurance valued at one times the annual salary
Voluntary Life and AD&D, and Short-term and Long-term disability
Pre-tax commuter and parking benefit account
Flexible Spending Accounts for healthcare and dependent care
Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
Employee Assistance Program with 5 employer-paid counseling sessions
50% off at Brown Elephant Resale Shops and discounts at local businesses

Pay: The posted hourly rate for this role is $22.22/hour

POSITION SUMMARY: Under the direction of the Distribution Manager, the Distribution, Assistant Manager supervises Mover/Drivers and coordinates the daily execution of donation pickups, merchandise transfers, and moving services for Brown Elephant stores and other Howard Brown Health locations as needed. Translates departmental priorities and established procedures into daily assignments, trains and coaches staff, and provides hands-on driving and moving support. Supports safe, efficient, and reliable operations through responsive donor service, accurate records, and coordination with store management.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Supervises Mover/Drivers, coordinates workloads and assignments, communicates expectations, and monitors completion. Adjusts assignments for staffing and operational needs and refers concerns requiring further action to the Distribution Manager.
Performs driving and moving duties as needed, including operating company trucks, completing donation pickups and merchandise transfers, and loading and unloading furniture and other items.
Manages dispatch as assigned and in the Distribution Manager’s absence, responding to donor inquiries, scheduling pickups, planning routes, communicating assignments and arrival windows, and adjusting arrangements as daily needs change.
Trains and coaches staff, demonstrating and role modeling Howard Brown Health customer-service standards, policies, and safe driving, lifting, loading, unloading, and merchandise-handling procedures. Monitors staff practices and provides ongoing instruction and feedback.
Maintains accurate donation and pickup records, including donor information, scheduling details, pickup instructions, outcomes, and follow-up needs.
Coordinates and participates in large donation and estate pickups, confirming arrangements with donors, staff, and receiving stores.
Assesses and coordinates merchandise transfers and moving requests between Brown Elephant stores and other Howard Brown Health locations. Works directly with store management and requesting departments to confirm needs, arrange timing, assign staff and trucks, and communicate changes through completion.
Completes required administrative and operational paperwork accurately and on time, working with Human Resources and other departments on personnel, payroll, financial, insurance, and property documentation.
Attends required meetings, communicates operational needs and concerns, and follows through on assigned actions.
Performs other duties as assigned.

MINIMUM QUALIFICATIONS

High School Diploma, or GED equivalent required.
Minimum three (3) years professional/chain logistics, retail distribution, supply chain, transportation management or related experience required. Of the three (3) years’ experience, minimum one (1) year people management experience required. Experience administering a collective bargaining agreement (CBA) and managing a unionized workforce required.

Education/Experience Preferences:

Previous box truck operating experience preferred.
Non-profit and/or donor interfacing experience preferred.

LICENSE/CERTIFICATION/REGISTRATION

Valid Illinois Driver’s License and safe driving record required.

KNOWLEDGE, SKILLS, ABILITIES (K/S/A)

Proficient and functional knowledge of supply chain and/or logistics principles
Knowledge of basic project management principles
Knowledge of FQHCs and delivery of care to underserved communities
Ability to work comfortably within LGBTQ+ setting and LGBTQ+ patient populations
Ability to make formal and effective oral presentations
Ability to evaluate procedures and issues and develop strategies and effective solutions
Ability to plan, organize, and accomplish organizational goals and objectives
Ability to handle and maintain highly confidential information with professional maturity
Effective communication competencies including written, verbal and listening
Strong knowledge of research approaches and the ability to apply relevant approach toward desired outcome(s)
Strong problem-solving acumen and the ability to engage for supervisory support when appropriate
Ability to demonstrate an understanding and acceptance of equity, inclusion and diversity concepts, and that they are broader than just race, ethnicity, and gender

ADA SPECIFICATIONS

Requires ability to speak audibly and listen actively.
Requires ability to use computers, telephones and other office equipment.
Requires occasionally lift and/or move up to 50 pound
May require periodic local travel, up to 40%.

EQUAL OPPORTUNITY STATEMENT:
Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.