Technology Support
A bit about us…
We have been in business for seven decades and are (a little bit) proud to share that through our values of Integrity, Responsibility, Respect and Support, we have established a reputation as a leading construction company across the central and lower North Island. We are proudly employee-owned and have a purpose to build trust through Great buildings, Great people, and Great relationships. Check out our website to find out more about us!
A bit about the role…
As part of our newly established Technology function, you'll be the first point of contact for day-to-day technology support across the business, helping keep our people connected, productive, and supported.
Based in Petone, you'll provide support across our offices, construction sites, regional teams, and joinery business throughout the Central and Lower North Island, both remotely and on site as required.
What you'll be doing
Reporting to the Technology Manager, you'll help deliver a positive technology experience across the business. Key responsibilities include:
Providing first-line technology support and resolving day-to-day technical issues.
Coordinating user onboarding and offboarding, including accounts, equipment, and access.
Managing technology assets and supporting equipment procurement and setup.
Assisting with system rollouts, delivering user training, and facilitating technology adoption.
Supporting cybersecurity, information management, and documentation processes.
Liaising with external technology providers to resolve support requests.
You'll also have opportunities to contribute to technology projects, system improvements, and the continued growth of our technology capability.
We are primarily a Microsoft based environment, with systems across local AD and MS365. We also rely on various software systems for delivering our construction projects, and managing information needs across the business.
Who we're looking for
You'll enjoy solving problems, taking ownership, and helping people get the most from technology. You’re approachable and proactive, and comfortable picking up the phone or heading out to site to work through a problem alongside a team member. You use your judgement to recognise when a conversation or support in person will get the best result. Ideally, you'll bring:
Experience in customer-focused IT or technology support.
Strong troubleshooting and problem-solving skills.
The ability to manage competing priorities and stay organised.
Clear communication skills and a customer-focused approach.
An interest in emerging technology systems, including how AI could be leveraged to support our business
A collaborative approach and alignment with our values of Integrity, Responsibility, Respect and Support.
Experience working with external IT providers would be an advantage.
What's in it for you?
We offer a competitive salary, a range of insurance benefits, development opportunities, and supportive leadership committed to helping you succeed.
If you're passionate about technology and enjoy helping people solve problems, we'd love to hear from you. Apply today with your CV and a cover letter telling us what interests you about joining Maycroft.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference will bring to our team.
Research shows that women and minority groups don’t always apply for roles unless they match 100% of the requirements. So, if this role is of interest but you feel you don’t quite fit, we encourage you to apply anyway. We are enriched by many nationalities, languages, religions, customs, and lifestyles. We are proud of our diversity and see it as one of the things that make us better together.
Please note: Successful applicants will be required to complete pre-employment checks, including a drug and alcohol screen, medical assessment, ACC history check, and criminal history check, as part of our commitment to supporting the health, safety, and wellbeing of our people.