Job Title: Security Guard

Job Classification: Part Time - Hourly

Location/Base: Blackfoot

Department: Security

Reports To: Security Supervisor, Security Manager

Revised Date: 2025-04-10

Job Overview

Security Guards are responsible for maintaining a safe, secure, and welcoming environment for all guests and employees. They protect company property and assets while delivering exceptional customer service.

Key Responsibilities

• Promote positive customer service throughout the casino.

• Respond to inquiries and assist patrons as needed.

• Maintain vigilance to ensure the safety of patrons and staff.

• Communicate regularly with team members and supervisors regarding suspicious activity or misconduct.

• Assist in the removal of disruptive, intoxicated, or banned individuals.

• Escort guests and staff upon request.

• Implement emergency protocols including evacuation procedures.

• Respond promptly to incidents and medical emergencies.

• Assist with distribution and locking of table boxes during opening and closing.

• Follow all OH&S procedures and practices.

• Document irregular or illegal activities in logs and incident reports.

• Safeguard confidential information.

• Perform assigned duties professionally and efficiently.

• Assist with snow removal and entrance maintenance during inclement weather.

• Perform other duties as assigned.

Qualifications

• 1–3 years of security experience preferred.

• 1–3 years of customer service experience required.

• Proficient in English (written and oral).

• Strong communication and interpersonal skills.

• Training in conflict de-escalation and resolution (asset).

• Basic computer knowledge (Microsoft Office an asset).

• Valid AGLC Gaming Registration and clear Criminal Record Check.

• AGLC Certifications: ProTect, ProServe, Reel Facts, Deal Us In Phase 1 & 2, Anti-Money Laundering.

• Standard First Aid Level C with AED.

• Alberta Security Services and Investigators License (asset).

Work Conditions and Physical Requirements

• Able to walk, stand, or sit for extended periods throughout the casino.

• Frequent communication with guests and staff; must exchange accurate and professional information.

• Occasional kneeling, pushing, pulling, and use of ladders or stairs.

• Frequent lifting and carrying up to 50 lbs.

• Work in a fast-paced, indoor environment under pressure.

• Ability to restrain individuals and respond to physical altercations.

• Ability to operate snow removal devices.