Treshna Enterprises is a fast growing and dynamic tech company, building software from our beautiful new office in central Christchurch.
We are a Christchurch-based global SaaS company supporting Customers across 90+ countries. We’re a Customer-first organisation driven by delivering exceptional service, continuously improving our product, and building lasting partnerships with our Customers. Through our regional operating model, our teams are empowered to take ownership, collaborate, solve problems, and make a meaningful impact on the Customer experience.
What you’ll be doing
- Responding to client support calls and emails
- Delivering one-on-one training sessions with clients (remote or in person)
- Working closely with our developers to help shape better experiences for clients
What we’re looking for
- 1–3 years’ experience in Customer Support, Helpdesk, Technical Support, or a similar customer-facing role.
- A genuine drive to put the customer first
- Great written and verbal communication - confident on the phone or Zoom
- Comfortable working both independently and as part of a team
- Good time management and self-motivation
- Tech support experience a plus but not required, you will be fully trained
The details
- Full-time, 40 hours per week
- Shifts between 5am - 9pm, Monday to Saturday (Your hours of work will be rostered to support Customer demand and the needs of our regional operating model. This may include varying days and times of work, including weekends and public holidays, as we operate a “follow the customer, follow the sun” approach across our regions).
- Must be available for interviews in Christchurch
- Applicants must have the legal right to work in New Zealand.
If this sounds like you, send us your CV and a short cover letter telling us why you’d be a great fit.