· Data Analysis: Interpret data, analyze results using statistical techniques, and provide ongoing reports.
· Database Development: Develop and implement databases, data collection systems, and analytics strategies to optimize efficiency and quality.
· Data Acquisition: Acquire data from primary or secondary sources and maintain databases/data systems.
· Trend Identification: Identify, analyze, and interpret trends or patterns in complex data sets.
· Data Cleaning: Filter and clean data by reviewing reports and performance indicators to locate and correct issues.
· Prioritization: Work with management to prioritize business and information needs.
Requirements
Experience
· 5–7 years in data-driven business roles (preferably in SaaS, Fintech, or Contact Center environments).
Functional/Technical Skills
· Technical expertise in data models, database design, development, data mining, and segmentation techniques.
· Strong hands-on experience with writing complex SQL queries.
· Proficiency in queries, report writing, and presenting findings.