We are seeking a reliable, organised and detail-focused Booking Administrator to join our team at Wellington Ultrasound in Newtown.
This is a busy administration role where accuracy, attention to detail and the ability to follow established processes are essential. You will be responsible for managing patient bookings, referrals and appointment information, while providing a professional and welcoming experience for our patients and referrers.
The successful applicant will be someone who takes pride in getting the details right, can follow processes consistently, and is comfortable working in a busy healthcare environment where accuracy matters.
What you'll be doing:
Answering incoming calls and booking appointments accurately and efficiently
Processing referrals and ensuring all required patient and referral information is correctly entered
Managing the appointment schedule and coordinating with clinicians and patients
Checking patient details, appointment information and referral requirements carefully
Greeting and registering patients and ensuring they are attended to promptly
Responding to patient and referrer enquiries in a friendly and professional manner
Maintaining accurate and up-to-date patient records
Following established administrative and booking processes consistently
Identifying and escalating issues when information is incomplete or does not follow the required process
Supporting the wider administration team with general clerical duties as required
What we're looking for
We are looking for someone who is methodical, dependable and takes ownership of their work.
You will ideally have:
Previous experience in administration, reception, bookings or customer service
Excellent attention to detail and a high level of accuracy
The ability to follow established processes and procedures consistently
Strong organisational and time-management skills
The ability to remain calm and accurate in a busy environment
Strong computer skills and confidence learning new systems
Excellent communication and interpersonal skills
A professional, friendly and patient-focused manner
The ability to work both independently and as part of a team
A willingness to ask questions when unsure rather than make assumptions
Healthcare experience is advantageous but not essential. We will provide training to the right person.
What we offer:
At Wellington Ultrasound, we value our people and are committed to providing a supportive and professional working environment.
We offer:
A friendly and supportive team environment
Comprehensive training and ongoing support
Stable full-time employment
The opportunity to develop your skills within a respected healthcare organisation
A varied and interesting role within a busy clinical environment
About Wellington Ultrasound
Wellington Ultrasound is a locally owned leading provider of diagnostic ultrasound services in the Wellington region.
Our team of experienced clinicians provides high-quality diagnostic imaging across obstetric, general, pelvic, vascular and musculoskeletal ultrasound.
We pride ourselves on providing high-quality clinical care alongside a positive experience for our patients and referrers. Our administration team plays an important role in making this happen.
If this sounds like you...
If you are organised, conscientious and take pride in getting things right, we'd love to hear from you.
Please apply with your CV and a brief cover letter outlining your relevant experience and why you would be a good fit for Wellington Ultrasound.