Account Manager (Workplace, Front of House, Cleaning, Supply Chain), Lead a flagship workplace experience account
We are looking for an experienced Account Manager to take ownership of a prestigious corporate workplace environment in London.
This is a high-profile role within one of Livv's key client accounts, responsible for delivering exceptional workplace experiences while managing a contract portfolio with an annual value exceeding £1m.
You will act as the strategic lead for the account, building strong relationships with senior client stakeholders, driving operational excellence, and ensuring all services are delivered to the highest standard. This is an opportunity for an established workplace leader to make a visible impact within a complex and demanding environment.
What you'll be doing
- Leading all operational and commercial aspects of a major workplace services contract
- Managing a seven-figure P&L in excess of £1. 3m, including budgeting, forecasting and financial performance
- Building trusted relationships with senior client stakeholders
- Leading multidisciplinary workplace teams and suppliers
- Driving service excellence across Front of House, Workplace Experience, Cleaning and workplace support services
- Manage the account supply chain, driving supplier performance, compliance, cost control and service excellence across a diverse portfolio of workplace service partners.
- Ensuring delivery against KPIs, SLAs and contractual commitments
- Overseeing health & safety, compliance, audits and operational governance
- Producing business reviews, performance reports and account development plans
- Creating a high-performing, engaged and customer-focused team culture
What we're looking for
- Significant experience managing integrated workplace services, facilities management or hospitality-led environments
- Strong commercial acumen with proven P&L responsibility
- Experience managing large-scale contracts and multiple service streams
- Exceptional stakeholder management and relationship-building skills
- Proven ability to lead, inspire and develop high-performing teams
- Strong experience managing suppliers and third-party vendors
- Sound knowledge of health & safety and operational compliance
- Excellent communication, reporting and presentation skills
- IOSH qualification desirable
Why join Livv?
At Livv, we create simply inspiring workplaces where people want to be. You'll join a business that puts people, experience and service excellence at the heart of everything we do.
This is an opportunity to lead one of our most important accounts, work closely with senior stakeholders, and play a key role in shaping the future success of a flagship workplace environment.