About the role
The Refinery Administrator is responsible for providing administrative and operational support to refinery activities, managing customer enquiries, coordinating job bookings, maintaining accurate records, and assisting with the day-to-day running of the office. The role works closely with customers, refinery staff, the sales team, and other internal departments to ensure jobs are processed efficiently, customer requirements are met, and relevant documentation and compliance requirements are maintained. The position also provides general office support and assists with dispatching goods, client account administration, and compliance.
Key responsibilities
Manage the booking-in of metal and ensure all job details are accurately entered into the relevant systems.
Coordinate and monitor refinery jobs to ensure they are recorded, tracked, and completed in a timely manner.
Maintain accurate job records, supporting documentation, and associated administrative information.
Liaise with refinery staff and other departments regarding job progress, outstanding requirements, and completion updates.
Provide customers with relevant information and updates regarding job bookings, progress, completion, returns, and dispatch.
Support the Office Supervisor, Manager, and wider team with administrative tasks as required.
Assist with filing, recordkeeping, correspondence, document preparation, and other general office duties.
Provide general support to colleagues to help maintain efficient business operations.
Follow company policies, procedures, and applicable workplace requirements.
Maintain a high standard of accuracy, organisation, and professionalism.
About you
Previous experience in administration, customer service, or a similar role is preferred.
Strong data entry skills and attention to detail.
Excellent verbal and written communication skills.
Good organisational, time-management, and problem-solving abilities.
Ability to manage multiple tasks and prioritise work effectively.
Proficiency in Microsoft Office and general computer applications.
Ability to work independently and collaboratively across departments.
A reliable, flexible, and proactive approach to work.