Responsibilities will include and are not limited to the following
● Gathering of business requirements, business process analysis, Salesforce projects coordination
● Responsible for management of complex multi-disciplined CRM consulting projects including the management of implemented or to be implemented Salesforce modules such as Marketing Cloud, Sales Cloud, Manufacturing Cloud, and Service Cloud
● Lead consultants and staff through the engagements, support developing subject matter expertise in departments, and serve as the overall Salesforce authority.
● Perform end - to end cross discipline leadership throughout Salesforce related Software Development Lifecycle
● Ensures the timely entry and updating of process flows by the various process owners and reports on deficiencies & validates process integrity.
● Required to evaluate existing processes for defects and/or cycle time deficiencies and equate cost implications and provide solutions eliminating deficiencies.
● Analyze user requirements, create user specifications and apply proven application
development and agile methodologies in order to accomplish business goals. .
● Ensures that business needs get formalized, tracked, and resolved.
● Crafts effective Salesforce communication strategies for both Technology and the Business
Additional Responsibilities
● Works with the organization to develop required salesforce process maps models, design technical solutions to satisfy requirements, and completes formal systems testing.
● Assist in the change management practice implementation to be formalized
● Other responsibilities as assigned

● Assist in the development and evaluation of Salesforce requests for change to
determine the impact on business processes, and to assess whether change will adversely affect the operational environment and / or introduce unacceptable risk.
● Ensures the delivery of solutions to meet the business needs are accomplished in a timely manner.
● Provides salesforce support responding to problems quickly and providing both long and short term resolutions as warranted
● Liaises with all necessary parties to coordinate change building, testing, and
implementation, in accordance with schedules being developed by project
management.
● Function as the Salesforce SME with a focus of resolving Salesforce issues
Qualifications
● Bachelor’s degree or 8 years experience in Engineering, Project Controls, and
Technology project/ business management
● 3- 5 years of Salesforce Administrative and Break/fix experience
● 3-5 years technology business requirements gathering, and Business analysis
experience
● Must possess a strong understanding of workflow development, relational database concepts, and systems implementation
● Strong interpersonal, written, and oral communication skills
Relevant Skills
● Familiarity with Google Workspace suite of applications.
● Able to exercise independent judgment and take appropriate action.
● Excellent analytical and creative problem-solving skills.
● Excellent listening, written, and oral communication skills.
● Data management, Business intelligence, with experience with Microsoft BI or Tableau highly desired